Director of Hospitality Operations

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Job description

Tetherow Resort is looking for an Assistant General Manager

Why Tetherow?

At Tetherow Resort we have an exciting opportunity for you to join our dynamic leadership team and help take our hospitality operations to a new level. Chosen in the 2023 Cond é Nast Readers' Choice Awards as the Resort in the Pacific Northwest, at Tetherow we take pride in providing a beautiful environment with great benefits and perks, where our team members can learn, grow, and thrive. We invite you to explore a career with us and join in the fun!

Who you are

You are an experienced strategic professional with an entrepreneurial spirit and a passion for creating a seamless and exceptional guest experience. You understand the varied dynamics and requirements of successfully managing the lodging component of a resort and have a proven track record as a collaborative and skilled people manager and leader. You also have

• a minimum of five years of experience in hotel/resort operations management at the assistant GM or director of operations/rooms level or a similar applicable role; prior management experience in the golf/resort industry and with vacation home rentals preferred
• a bachelor's degree, ideally in lodging, hospitality management or similar, or equivalent applicable experience
• budget development and management experience; knowledge of basic finance, accounting, cost control procedures, purchasing, inventory, compliance and recordkeeping requirements
• proven ability to successfully lead, inspire, develop and motivate hospitality and operational team members
• unparallel flexibility; stellar organizational skills, detail orientation and follow-through
• exemplary communication and listening skills; excellent interpersonal abilities and conflict resolution skills
• a demonstrated ability to work well as a leader and a member of a team; ability to communicate effectively with all position levels within an organization
• the ability to work a varied schedule, which may include early mornings, evenings, weekends, holidays and extended hours as business needs dictate
• a professional appearance and pleasant demeanor; you enjoy going above and beyond for your team and guests and you like to have fun while at work!

What you'll do

• Work collaboratively with all departments to assure excellence in all aspects of the Tetherow experience, and to advance the goals and objectives of Tetherow Resort
• In partnership with Tetherow leadership, strive to maximize utilization and rate in the lodges and event pavilion
• Ensure seamless guest service from check-in to check-out for both hotel and vacation rentals
• Build, develop and maintain effective working relationships with existing department leaders and teams, as well as third party vendors

• Initiate and implement marketing and up-selling techniques to promote resort services and facilities to maximize room occupancy and overall revenue
• Monitor actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
• Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation, and driving necessary change

• Maintain consistent communication with management/leadership as requested and as appropriate to apprise them of information relevant to operations of the resort

• Manage and/or guide the career progression, learning, development and retention of direct report team members in guest services, housekeeping, sales, property maintenance and vacation rentals

• Spearhead projects, programs and initiatives suggested by the Tetherow Executive Board, refining existing programs to achieve targets
• Identify and evaluate operational protocols for front-of-house operations to ensure efficiencies and best practices are being met; monitor and ensure lodging infrastructure is maintained at a top level at all times
• Enforce, and ensure facility policies and procedures are applied in an equal and fair manner for all employees, members, and guests; oversee and assure compliance with all appropriate regulations, state and federal laws, specific county resort laws and regulations, and health and safety standards
• Build and develop positive relationships with vacation home owners, and liaise with the Membership team to develop programs and opportunities for member engagement with hospitality offerings

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