Signing Services Coordinator

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Job description

Genesis10 is seeking a Signing Services Coordinator for a contract with our client in Akron, OH. This is a six-month contract assignment and will work 100% onsite.

Hours: 10:00 am - 7:00 pm - Monday - Friday
Training first 60 days - hours will be 9:00 am - 6:00 pm on Mon - Fri
1 - 2 Saturday shifts per month are required ( these are 4 hour shifts )

Job Description:
Coordinate the processing and management of signing services for our customers through our vendor network of signing agents
Focus all efforts on meeting or exceeding our customer's turnaround time and service expectations and requirements, while holding down vendor costs
Build and maintain strong working relationships with our customers and vendors alike.

Key Responsibilities:

• Manage signing agent network to ensure exceptional and professional experience for Company's customers and their consumers.
• Ensure fee management, vendor communication standards, technology usage and compliance and quality control expectations are being met by staff and vendor partners.
• Process, monitor, and follow up on all open signing services assignments daily to ensure customers' expectations and turnaround time requirements are being met, while utilizing the follow up Queue and maintaining our order tracking system.
• Monitor the incoming signing services requests emailed or delivered in accordance with turnaround time standards and department guidelines.
• Acquire understanding of processing correction requests and re-works.
• Assist QC by setting quality expectations for signing services to meet industry guidelines and customer specifications.
• Manage the signing agent network, including negotiations with vendors to improve service and decrease costs.
• Monitor and handle the signing services box according to department guidelines.
• Recruit qualified signing agents for signing agent network, obtain and maintain licensing/background checks/E&O Ins/certification and negotiate fees.
• Assist in vetting signing agents to meet customer specifications.
• Assign signing services, based on experience, fee, turnaround time, and signing agent's performance.
• Maintain vendor records with background checks, E&O and signing agent data.
• Manage status updates from vendors and customers in a courteous and timely manner.
• Reconcile RealEC orders with order tracking system, while resolving any discrepancies.
• Educate vendors on our customer's specifications as they relate to the assigned order and product.
• Update and maintain all areas within system of record as it relates to orders and vendors for the signing services.
• Handle general internal and external notary and customer inquiries, while elevating to appropriate parties as needed, according to department guidelines.
• Must be personable, positive and a professional representative of the Company.
• Regular consistent attendance is required, that could include attendance at after hour Company events.
• Ability to accept supervision.
• Ability to foster, develop and maintain professional and collaborative working relationships
  Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
• Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.
• Ability to work overtime as requested and approved by supervisor especially at month-end as needed to meet customer's business needs.
• Perform other duties as assigned by the supervisor.

Required Basic Qualifications:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite and Outlook.
• Ability to perform under pressure and be flexible with disruptions throughout the workday.
• Repetitive and continual typing motion is required.

Compensation: $16.00 - 17.00 per hour, W2, depending on experience and skill level. We have access to additional contract, contract-to-hire, and direct-hire positions with various rate ranges.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Ranked a Top Staffing Firm in the U.S
by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles
With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below
If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client
Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others
To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer
Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Genesis10-

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