Maintenance Supervisor

---

Job description

Overview:
The Maintenance Supervisor is responsible for the overall maintenance and physical appearance of interior and exterior of property by evaluating facilities to determine maintenance or repairs that need to be performed and assess building systems to plan work assignments and project schedules.

The Maintenance Supervisor provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Responsibilities:
Completes a daily walk-through of property to ensure an aesthetically pleasing environment with fully functioning equipment and amenities.

Assists in securing bids and proposals and makes recommendations to the Property Manager as they relate to the building's physical condition.

Working knowledge of all tools and equipment, repair, and maintenance of that equipment, and requesting or reporting equipment issues to management

Monitors work performed by service, building repair and maintenance contractors, assessing issues and handling escalations, offering recommendations for resolution to management.

Responsible for stocking, ordering, and organizing an inventory of parts, supplies, and materials, while complying with the budgetary constraints dictated by the Association's Operating Budget and following established purchasing procedures.

Responsible for receiving and verifying items received with maintenance deliveries.

Maintains a safe work environment by properly training staff in safety procedures, as established by OSHA and Castle Group, and by ensuring staff has proper PPE's, equipment/supplies to perform their job.

Works with the Property Manager to create and execute the Hurricane Preparedness Plan for the property and delegate tasks to team, as needed

Provides inspection reports, checklists, pool log and other maintenance reports to Property Manager detailing property condition, safety issues, project updates and any other requested information.

Using the established guidelines, assists in the preparation and implementation of a preventative maintenance program for the building and/or community, documenting procedures and processes followed.

Executes the maintenance work schedule provided by the Property Manager.

Responds to emergencies in the building and/or community as needed and is on-call 24/7. Maintains thorough knowledge and understanding of the emergency equipment and procedures and communicates to the Property Manager the status and outcome of any emergency.

Other duties and responsibilities as assigned.

Supervisory Responsibilities

Directly manage a team of 2 or more

Carry out supervisory responsibilities in accordance with Castle's policies and applicable laws.

Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma or equivalency required.

HVAC, CPO and/or OSHA certification or other certifications preferred.

4+ years as a Maintenance supervisor or similar position

Basic knowledge of relevant regulations and codes governing maintenance activities such as safety, environmental and building codes.

Prior experience managing and leading a team

May require working knowledge of building systems including, but not limited to fire suppression, security systems, cooling towers, pool equipment, domestic water pumps, generators, and elevator equipment.

Driver's license required.

Skills and Abilities

Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

Able to work under tight deadlines and use time effectively based on key priorities.

Intermediate command of computer hardware/software, specifically Microsoft Office Suite.

Effective written and verbal communication skills

Excellent interpersonal, negotiation, and conflict resolution skills.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Ability to prioritize tasks and to delegate them when appropriate.

Ability to act with integrity, professionalism, and confidentiality.

Communicate, receive and exchange ideas and information by means of spoken and written language.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift 50lbs. following appropriate safety procedures.

Ability to:

work in an upright standing position for long periods of time

crawl in small and tight spaces

work in different environmental working conditions (e.g. heat, cold, wind, rain).

walk and climb stairs

stoop and bend

Extensive use of fingers for typing and visual use of the computer monitor.

Handle, grasp, feel objects and equipment.

Reach with hands and arms.

Ability to quickly and easily navigate property/buildings are required to meet the job functions.

Repeat various motions with wrists, hands and fingers.

Ability to detect auditory and/or visual emergency alarms

May be required to perform work outdoors during all seasons

Ability to climb ladders and work at heights above ground level.

Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.

Visual ability correctable to 20/20.

Ability to respond verbally in an understandable, professional manner in person and over the telephone.

This position requires some travel to purchase or pick-up materials/supplies or attend off-site training sessions.

Ability to work extended hours and weekends if needed.

Valid Driver's License required

Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.

EQUAL EMPLOYMENT OPPORTUNITY

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.

DISCLAIMER

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

<!– job description page –>