Security Customer Success Analyst

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Job description

Required Skills/ Experience:

Experience in customer success, account management, or a related role in the technology or cybersecurity industry: 5 Years

Strong understanding of cybersecurity concepts, practices, and products. Familiarity with security frameworks (e.g., NIST, ISO) is a plus: 5 Years

Proficient in data analysis and reporting tools; experience with CRM systems is advantageous: 5 Years

Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner: 5 Years

Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues: 5 Years

Passion for customer success and a commitment to delivering exceptional service: 5 Years

Key Responsibilities:

Customer Engagement: Actively engage with customers to understand their needs, challenges, and goals regarding our security solutions.

Account Management: Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk.

Analysis and Reporting: Analyze customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services.

Problem Resolution: Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions.

Training and Support: Develop and deliver training materials and sessions to help customers effectively use our security solutions.

Feedback Loop: Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings.

Best Practices: Share industry best practices and security insights with customers to help them enhance their security posture.

Collaboration: Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives.

ABOUT THE ROLE:

We are seeking a dedicated and detail-oriented Security Customer Success Analyst to join our new Security Product Team.

In this role, you will act as the bridge between our security solutions and our customers, ensuring they derive maximum value from our products.

You will analyze customer feedback, monitor account health, and proactively engage with clients to enhance their experience and satisfaction with our security offerings.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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