Operations Support Analyst

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Job description

• Only qualified Operations Support Analyst candidates located near the Mechanicsville, VA area to be considered due to the position requiring an onsite presence

MINIMUM QUALIFICATIONS

Technical problem resolution, judgment, and decision-making skills

Strong analytical, interpersonal, and written/verbal communication skills

Two years of technical customer service experience or equivalent education

Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member

Flexible and able to adapt to a rapidly changing environment

Ability to communicate well and work independently with minimum supervision

Willingness to learn new technologies, dive into challenges and take direction

TECHNICAL SKILLS

Strong understanding of computer systems, including hardware and software and networks

Excellent analytical abilities to identify, diagnose and resolve customer call and email issues

Strong problem-solving abilities with skills in analyzing and resolving technical issues

Correctly log and escalate queries in incident management system

Monitor open issues, keep users informed of status

PREFERRED QUALIFICATIONS

Degree in a relevant field preferred or equivalent relevant experience in IT support

ITIL certification preferred

Network+, A+ or Security+ Certification preferred

Experience with Ticketing Systems (ServiceNow preferred)

EXPERIENCE:

Tier 1 Help Desk Support (Required) 3 Years

Help Desk Ticketing Systems (Highly desired) 3 Years

Hardware/Software Troubleshooting (Required) 3 Years

Customer Service/Retail Support (Desired) 2 Years

Remote Support Tools (Highly desired) 3 Years

Schedule Details:

The primary hours will be 8AM to 5PM, we will seek to limit any nights/weekend hours for contractors outside of those hours. That said, if we need coverage, there could be an opportunity to work nights and weekends, but the goal is 8AM to 5PM

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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