Senior Systems Administrator

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Job description

Overview:
Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.

At Markon, we don't just offer jobs - we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.

Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.

Markon values people and the tremendous impact each individual can make - which is why we're consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation's most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters - bringing out the best in each other to advance our clients' missions.

Join us and make a meaningful impact.

Markon is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Description:
Markon's partner company is seeking an experienced Senior Systems Administrator to join our technology-based program supporting a key government customer.

Responsibilities:
Troubleshooting workstations and desktop applications

Provide Tier I & II problem identification, diagnosis, and resolution or escalates to Engineering team.

Deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems.

Ensure the performance of the systems and add new users to the system.

Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access.

Provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation and technical assistance to computer system users.

Provide support for implementation, troubleshooting, and maintenance of IT systems.

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems.

Provide support for communication of status to management and internal customers.

Monitoring and problem resolution for all to the client problems.

Coordinate and implement security measures to safeguard computer databases.

Responsible for operations related to systems management software.

Addressing trouble tickets in a timely fashion.

Troubleshoot workstations, office applications, printers, and digital senders

Creation of system documentation, standard operating procedures, and system guides.

Creating request for support (ESMT) from internal/external service providers.

Support access management tracking of inventory.

Delivering and setting up site hardware.

Delivering IC PKI Certification users.

Qualifications:
Required Skills:

A minimum of 6 years' experience, and a range of skill levels from basic to advanced. Bachelor's or Master's Degree are preferred.

Experience with account authorization, renames, username changes, disablement, and creation.

Experience supporting end-users (CST Phone Support).

Experience with effective workstation builds and labeling.

Working knowledge of Active Directory, Microsoft Office, Microsoft Outlook, SharePoint, and Windows 10.

Familiarity with Microsoft Windows desktop operating system build processes and tools.

Effective verbal and written communications

Travel to non-warzone areas up to 30% of the time is required.

Desired Skills:

Extensive experience or training related to a particular skill, language, system, or technology.

Capable of not only delivering a capability tied to that skill, but also passing their knowledge on to others.

Requires a minimum of six (6) years of experience specific to the skill.

Exchange

Microsoft Data Center Services

MCSE/MCITP

Salary Range:
USD $(phone number removed) - USD $(phone number removed) /Yr.

The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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