Loan Administration Associate

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Job description

Overview:
Chesapeake Bank-

Want to build a successful career with a financial institution that excels in the industry and has "fun" as one of its corporate values? Our team has high levels of employee engagement, proven in yearly external engagement surveys that rank us in the top 200 banks for multiple years running. We offer competitive benefit plans and have high levels of job satisfaction. Chesapeake puts an emphasis on knowing that we are only as strong as the communities we serve, therefore we contribute service hours and money to our local communities.

Talk to us about a career that makes you want to get up and come to work, have fun and make a difference.

Want to read more about why you should join the team, click the link below:

Summary:

Tracking and disbursement of taxes and insurance for escrowed loans. Monitor weekly reporting from 3rd party vendor for non-escrowed loans. Performs Escrow Analysis. Handles force placed insurance

Responsibilities:
Disburse Private Mortgage Insurance premiums monthly

Process electronic on-line payments and manual payments daily

Prepare Certificates of Satisfaction for Secured loans as well as Certificates of Partial Satisfaction

Coupon Book Ordering weekly

Scanning of trailing documents

Track, monitor and follow up on insurance cancellation notices

Review insurance invoices and update accounts, if needed

Work and Monitor weekly reports assigned.

Ordering of Department Supplies

Answers telephone and assist loan officers with routine inquiries regarding insurance, escrow analysis and disbursements.

Perform a variety of clerical duties requiring knowledge of departmental procedures to assist in backup capacity

Keep informed of current loan practices and procedures

Aid loan officers as needed

Understand your role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes

Other duties as assigned by the Supervisor and Team Leader

Must be able to bring a positive attitude and be a team player

Universal Department Responsibilities:

Work weekly Commercial reports (Hazard and Flood) from 3rd party vendor insurance tracking company

Assist with Loan Payoff Requests

Mailing of all loan notices to customers

Willingness to cross-train and perform other department duties, functions and projects as assigned.

Requirements:
High School Diploma or equivalent

At least one year of customer service-related work experience

Experience in banking and/or loan processing is preferred.

Ability to pay attention to details, proofread documents accurately, and make corrections

Ability to follow written and oral instructions.

Able to lift at least 15 pounds.

Skill in areas related to computer operation/use - personal computers and software, including strong working knowledge and demonstrated use of spreadsheet, word processing, Internet, and banking computer software (MS Word and Excel software experience is preferred)

Ability to provid excellent customer service to both the internal and the external customer.

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