Help Desk Support with Security Clearance

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Job description

Position Info Account Name: TEKsystems
Total Positions: 1
Duration: 12 Months
Product: Contract Description Service Desk Specialist:
• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
• Provides polite and friendly customer service.
• Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required.
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common Windows applications.
• Works through various types of Tier II issues with telephone assist.
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability. Job Title: Service Desk Specialist Top Skills Required:
1. Active TS/SCI clearance (verify in JPAS)
2. Active Sec+ certifications (must be willing to obtain MD101 + 102 OR MD 103 during the first 6 months of the contract)
3. Relevant service desk/phone support experience (must have Active Directory user account creation experience as well as Win10 and Outlook troubleshooting experience)
4. Years of experience requirement: o HS Diploma: 8 years
o Associates: 6 years
o Bachelors: 4 years
o Masters: 2 years Worksite Address: Boulders Road, Virginia, United States, 22911
Workplace Type: On-site
External Communities Job Description: Service Desk Specialist (Fort Gordon) EVP • Chance to work with one of the top DoD integrators. Chance to support the United States Army Intelligence and Security Command. We will also support their TS/SCI clearance.
• Team has a family environment, and they often promote from within.
Interview Information One step on-site interview with Program Manager
Business Challenge This service desk allows the Army's Intelligence and Security Command to operate at peak efficiency, which allows them to continue defending our country from threats.

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