SACM Analyst

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Job description

Job summary:
The ServiceNow SACM Analyst is part of the Service Asset and Configuration Management SACM Team. This individual will focus on the overall quality of SACM managed repositories. Primary focus will be on the Configuration Management Database CClientB and the Asset Management Database AClientB to help ensure records are accurate and complete by policing process adherence and data quality against documented standards. The ServiceNow SACM Analyst shares responsibility in ensuring governance of data.

Top Qualifications:

1. Hardware Asset Management

2. ServiceNow CClientB

3. ITSM Processes

Required Skills:

ServiceNow ITOM, ServiceNow Cloud Observability, ServiceNow CClientB / CSDM, ServiceNow HRSD, ServiceNow ITAM, ServiceNow ITSM

Experience in ServiceNow HAM and CClientB module is preferred

Responsibilities:

Supports the daily operational health of SACM Asset, Configuration and Contract processes and related data (SACM Data) within the CClientB, AClientB and Contract data repositories.

Shared oversight and accountability of SACM assigned tickets including Tasks and Incidents (SACM Queue Management).

Performs data analysis, reseClienth and troubleshooting tasks in support of SACM Data.

Identifies or recommends data enrichment opportunities to the Product Owner.

Ensures that SACM processes and SACM Data are delivered in line with defined policies and procedures.

Drives investigation of root cause analysis to continuously improve data accuracy.

Supports the relationship with external customers including data owners, process owners and consumers.

Identify, analyze, and drive resolution of process or data issues, ensuring data is complete.

Serve as the steward for SACM Data and associated processes, supporting training opportunities and process adherence with data owners, consumers, and other personnel.

Drives reporting governance of SACM statistical information and process operation including the delivery of reports and dashboards to drive behavior and adherence.

Performs data audits, data enrichment, and other critical governance processes through data and process owners.

Enforces and enhances data governance best practices and standards to ensure consistent and accurate data.

Supports custom in-house consumer facing applications for both AClientB and CClientB including customer support and internal process and/or design modification recommendations.

Supports SACM Service Catalog items including customer support and identifying issues or enhancements concerning their content offerings, associated processes or workflows.

Collaborate with owners of other Service Catalog items that leverage or impact SACM data, identifying governance opportunities for SACM processes and ensuring standards and policies are met.

Define and maintain recurring test cases in support of platform health and feature/instance upgrades.

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