Director, Consulting Services (D365 F&O)

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Job description

Job Description

The Director of Consulting Services is a key role in our delivery organization, as they will serve as the Engagement Lead on a portfolio of D365 implementations. An Engagement Lead should have established consulting delivery leadership experience and extensive enterprise business application experience with preferred focus on Microsoft Dynamics (Finance and Supply Chain) delivery experience.

The Engagement Lead will own the client relationship and act as their advocate and trusted advisor as they map out their business transformation while providing a single point of accountability for our engagements. In this role you will be expected to provide leadership, guidance, oversight and direction to multiple concurrent projects across the breadth of Hitachi Solutions offerings and how Hitachi's capabilities can best serve our customers. This is a billable position and candidates will be expected to maintain a specified level of utilization per the role's defined compensation package.

Duties and Responsibilities

Providing leadership to our Clients and D365 Finance and Supply Chain Delivery teams to ensure expectations are aligned and commitments are met.

Oversee project scope discovery and development.

Oversee the development and delivery of Change Orders

Working with project sponsor to develop project charter, goals, and priorities

Facilitating risk assessment/mitigation sessions and follow through risk management with a balanced and business priority-driven approach.

Leveraging a solid understanding of the project management life cycle and related principles, methodologies and best practices and improves such processes and execution.

Monitor and validate project budget reporting.

Ownership of project P&L, including expected margin (sold margin).

Responsible for overseeing the delivery of Steering Committee deliverables.

Proactively provide frequent communication and updates to both customer executives and internal Hitachi Solutions stakeholders on project progression, current project margin, challenges, threats, etc.

Participate in ongoing process improvement within Hitachi Solutions around delivery, methodology, and Delivery Excellence.

Develop and strengthen customer relationships with frequent customer visits.

Periodically meet with customer onsite to address risks or escalated issues

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