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Telecommunication Technician

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City of Philadelphia

2024-11-06 12:43:37

Job location Philadelphia, Pennsylvania, United States

Job type: fulltime

Job industry: Engineering

Job description

Job Description

OIT is seeking a candidate with considerable technical knowledge and experience in the telephony field. The Telecommunication Technician will be responsible for installation, maintenance, and operational support of all Voice communications.

The Telecommunication Technician will interface with the Communications manager, voice technical team, network, IT support team and departments.

Essential Functions

Troubleshoot and identifies software, hardware, telecommunications (traditional and VoIP) problems, using diagnostic equipment as necessary.

Configure, install, and program communication systems and related communication equipment; assembles component system parts; review diagrams, floor plans, charts, and technical manuals for installation of new systems.

Troubleshoot, repairs and inspect communication systems and related equipment such as headsets for proper operation or to determine malfunctioning components; disassemble and reassemble of phone units

Use of testing equipment to locate trouble source; test for system failures; test for defective system components; test for proper operation of installed system components and related equipment

Run and terminate and test voice and data cabling; troubleshoot cable pairs and is familiar with telephony tools and equipment.

Other responsibilities include running system backups

Work on NEC SV9300 and SV9500 systems

Work on legacy NEC phone systems Neax2000, Neax2400 systems

Other Duties Assigned

Competencies, Knowledge, Skills and Abilities

Communicate clearly and effectively both in written and verbally

Organize information and work

Excellent analytical & organizational skills

Ability to work in a team environment

Ability to take direction and work independently

Required knowledge of installations, maintenance, and service of VoIP services as well as traditional voice services that may interact with the VoIP services

Required knowledge of over-the-top communications services

Knowledge of NEC SV8300/9300 and NEC SV8500/9500 a plus

Knowledge of NEC 2000

Knowledge of ACD/IVR

Speak effectively before customers

Inform a friend!

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