Please scroll down, To apply

Production Support Developer

hiring now

Diverse Lynx

2024-11-05 21:37:13

Job location Malvern, Pennsylvania, United States

Job type: fulltime

Job industry: Transport & Logistics

Job description

Job Title Production Support Developer

Location Malvern, PA

Type Contract

Job Description:

Global Resiliency team providing support to multiple Cyber Security Applications servers.

Tools/Technologies: Splunk, ServiceNow, Linux/Unix Server Management, Windows Servers Management, Thousand Eyes, Control-M.

Quickly responds to incident alerts, analyze impact, follow procedure to resolve or work with partner teams to fix the issue.

Follow technical documented procedures to resolve production issues.

Join Scrum calls with Client, review weekend incidents, analyze alerts trends to reduce noise.

Identify, and coordinates with application teams that are critical to the events resolution.

Work with partner teams (Dev\Eng) for root cause analysis.

Join change calls, post implementation, perform impacted application post cert to check health of our applications.

Proactively monitor application health and other production issues, raise tickets, send health check Reports.

Document major issues and changes handled by Team to discuss in monthly review call with client and suggest process improvements.

Good communication skills with the ability to capture and articulate technical and non-technical details

24 7 Support required for supporting major issues.

Join Change Advisory Board (CAB) calls for change approvals

Coordinate all corporate system Major Incident Management (MIM) calls, ensuring incidents and problems records are recorded, followed up and closed.

Prepare PIR to review with teams and document root cause.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Inform a friend!

<!– job description page –>
Top