Salesforce Program Manager

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Job description

We seek an experienced Salesforce Program Manager to lead and oversee the implementation and optimization of Salesforce projects across the organization. The ideal candidate will have a strong background in Salesforce platform management, project delivery, and cross-functional team leadership. This role requires a strategic thinker with excellent problem-solving skills and the ability to drive successful program outcomes.

Roles and Responsibilities

Effectively collaborate with the project team and client resources on technical consultative services during the duration of a delivery engagement

Experience in leading functional and technical discussions with clients, demonstrating leadership in designing, delivering, testing, and deploying solutions

Prepare Project Plan and implement the project within Time, Cost, and Resource constraints

Program Planning, status tracking, & Monitoring of critical issues/risks across (url removed) projects

Participate in Design Authority and Architecture review meetings with Clients and Salesforce Architects

Work with other Salesforce Service Providers to ensure alignment with Global COE standards.

Communication and Stakeholder Management at the Program level

Ensure overall program success by adhering to CoE goal

Coordinate with respective Client teams for project-specific escalated and critical issues

Qualifications:

At least 15 years of experience in Information Technology

Proficiency in Salesforce Sales Cloud and Service Cloud. Experience in building and configuring in Salesforce and guiding the team on technical issue resolution as required.

At least ten years of related experience, including leading an organization through a CRM transition

Project experience required, including at least six years of project management experience in SFDC Program Management or SFDC Solution Design experience

Expertise in Project Management (includes issue/risk/escalation management, quality assurance, stakeholder management),

Knowledge of LWC, Aura Components, Apex, SOQL, and SOSL is an advantage.

Experience with delivering programs using various project management styles but with recent experience in Agile and Waterfall methodologies.

Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision-making, and problem-solving skills

Experience defining business requirements, writing user stories, and providing detailed system and functional designs

SFDC Integration experience

Salesforce certification

Other certifications in project methodology

An advanced degree is preferred.

Why Cognizant Salesforce

Cognizant is one of the top 2 GSIs and is a trusted leader in designing, implementing, and driving ground-breaking experiences using Salesforce solutions.

We have 9800+ Salesforce-skilled people globally.

Ranked in total number of certifications with an overall 4.77/5 rating in the Salesforce ecosystem.

2400+ projects for 800+ clients, many of which are Fortune 500 companies.

Powered by our world-class global delivery, our unique partnership is based on our shared obsession with helping our clients create ground-breaking experiences.

Cognizant's Salesforce services span Consulting & Advisory services, design, implementation, and continuous value improvement.

7 Innovation Partner Awards (Industry and market awards and rated the no.1 in 2 Industry Segments

Applications will be accepted until 11/30/2024.

The annual salary for this position is between $170,000 - 185,000, depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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