Patient Access Manager - Durham/Hybrid

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Job description

Overview:
Avance Care is in the business of improving the standard of healthcare. As one of the largest networks of independent primary care practices in North Carolina, we provide comprehensive care for our patient's physical, mental, and emotional health.

We are seeking an experienced and analytical leader to join our team as a Patient Access Manager. This candidate should have a strong background in leadership and a commitment to excellence in patient access services.

Provide organizational leadership and management for day-to-day call center operations.

Ensure that all activities within the patient access center are properly coordinated, monitored, tracked, and resolved.

Maintain commitment to company quality standards.

Build relationships and partner with stakeholders in the patient access center and across the functional areas to improve service delivery.

We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Selected Responsibilities:

Responsible for collecting and analyzing patient access & call center statistics and daily monitoring of key performance indicators

Provides leadership for onboarding new locations into call center operations and ensuring ongoing success for the patient and provider access center experience

Serve as a liaison with internal and external teams to proactively identify strategies, support, and resources to help team members deliver optimal call center customer service

Proactively identify and successfully execute process improvement efforts related to patient access operations

Support in the development and implementation of related policies and procedures to improve operational efficiency

Monitor and ensure compliance with any relevant regulations, standards, and guidelines

Ideal candidates will have a relevant degree, 2+ years of call center experience, and 1+ years of leadership experience.

Other Priorities:

Excellent verbal and written communication skills

Strong attention to detail

Excellent problem-solving and analytical skills

Effective time management and workload prioritization skills

Proven leadership abilities

A growth mindset, with a willingness to learn and adapt

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

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