Level 1 Desktop Support Technician

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Job description

Take your career to the next level with . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

We are currently seeking a talented Level 1 Desktop Support Technician to join our client's team onsite at New York, NY. The logistics portion would be 50% of the time. This resource will assist with common user related items and desktop items. They must have standard server and network experience with the ability to troubleshoot common issues and may require senior support remotely for more advanced items.

Duties and Responsibilities:

Primarily perform PC refresh tasks

Monitor user booking site

Communicate with end users

Assist users with new PC setup

Coordinate the delivery of new equipment and recover old equipment

Update all associated tracking sheets, Inventory, PC Refresh Tracking Sheets, PC disposal sheets

Coordinate with facilities to move larger quantities of equipment between buildings

Work with client team to wipe old equipment before disposal

Assist with user cubical moves across company

Work with desktop team on ServiceNow tickets

Responsible for shipping / receiving / inventory control

Image systems with instruction

Perform hardware repairs on laptops

Provide first / second level contact and problem resolution

Image / reimage laptops

Provide phone support for software issues using remote control software

Provide extensive software support for client inhouse developed medical software

Provide timely communication on issue status and resolution

Maintain ticket updates for all reported incidents

Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications

Install, upgrade, support, and troubleshoot for printers / computer hardware

Perform general preventative maintenance tasks on computers, laptops, and printers

Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment

Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

Skills and Qualifications:

Bachelor's degree or equivalent in Computer Science or related field

Minimum 1+ years of IT experience

CompTIA A+ certification required

Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems

Broad experience of IT with basic understanding of networks and servers

Must have proven analytical, troubleshooting, and problem-solving skills

Must have proven ability to multi-task, effectively determine priorities, and meet SLA's

Must be adaptable and flexible in a fast-changing industry and work environment

Excellent communication, relationship-building, and internal customer service skills

This position requires the ability to work in a project-based environment requiring flexibility and teamwork

$28.00 - $30.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Vacation, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. Supports Equal Employment Opportunity , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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