Director, Program Services, Western New York

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Job description

As a member of the leadership team, you'll lead the Program Services department helping to provide support to WNY children and families through this non-profit.

Reporting to the Regional Director with exposure to executives, you'll oversee Volunteer Resources, Medical Outreach, and develop standard operating procedures for staff, volunteers, interns, and vendors in the WNY region.

What You'll Be Doing:

You'll Provide direct supervision to the WNY Program Services team that supports family engagement, understanding of a trauma-influenced model of working with families and children, and coaching skills in working with volunteers.

You will work collaboratively across leadership to manage plans, budgets, and approvals.

Ensure mission quality is met and exceeded by completing file audits for compliance, maintaining accurate documentation in Salesforce to track team progress, and making sure the team is kept in compliance with policies, guidelines, and procedures.

Conduct training and onboarding of staff, and interns, and continually review and analyze family/volunteer satisfaction to continually improve on mission fulfillment.

Communicate with medical and healthcare teams to identify new opportunities, provide training for medical partners, and ensure strong communication with contacts to ensure each opportunity proceeds in the best interest of the child and families.

You will have oversight of recruitment, retention, and support of the WNY volunteer program and develop volunteer training offerings.

You'll track the progress of the WNY chapter for volunteer assignments, engagement, recognition, and communication.

What You'll Need for Success:

Bachelors Degree or equivalent combination of education and work experience.

5-7 years of program management, social work, or health management preferred.

Working knowledge of child development and child illness treatment a plus.

The base salary range for this role is $75,000 to $80,000. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.

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