Facilities Ticket System Project Manager - Temporary 12 Months Role

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Job description

Job Description

About the Role

As a Facilities Ticket System Project Manager in the Expansion Function, you will be responsible for the roll-out, training, and launch of the existing Global Facilities Ticket System throughout Region Americas. This role will manage the strategy and system support within the region, ensuring that the system's users fully utilize its capabilities. You will drive and support the system's effectiveness through training of both internal and external partners. The Facilities Ticket System Project Manager will work closely with regional and group retail teams, as well as accounting and security departments.

This field-based role reports into our Regional Head of Construction & Facilities and is based out of the United States or Canada.

This is a 1-year assignment project role.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

Project Management: Lead the roll-out, training, and implementation of the existing facilities ticket system across all relevant retail locations. Develop and maintain a detailed project plan, ensuring timely execution and adherence to project milestones

System Assessment: Evaluate the current ticketing system and processes to identify areas for improvement. Collaborate with stakeholders to implement necessary adjustments or updates to enhance system functionality and user experience

Training & Support: Design and deliver comprehensive training programs for staff, ensuring they are well-versed in the use of the ticketing system. Provide ongoing support during the rollout phase to address any issues or concern

Stakeholder Collaboration: Work closely with internal teams, including IT, construction, facilities, and retail operations, to gather feedback, ensure alignment, and achieve project objectives

Documentation: Create and maintain detailed documentation of the ticket system processes, training materials, and any system updates. Ensure all documentation is accessible and up-to-date

Reporting & Analysis: Monitor the performance of the ticketing system post-rollout, providing regular updates to senior management. Use data-driven insights to suggest further enhancements or modifications as needed

Compliance & Standards: Ensure that the facilities ticketing system complies with all relevant company standards, industry regulations, and best practices

Required domestic travel up to 20% of the time

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