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Customer Support Specialist - Remote

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StudyCorgi

2024-11-08 16:38:59

Job location New York City, New York, United States

Job type: all

Job industry: Call Centre / CustomerService

Job description

- Respond to customer inquiries via email, chat, and phone - Identify customer needs and recommend appropriate solutions - Resolve customer complaints effectively and efficiently - Escalate issues to the appropriate team members when necessary - Identify, document and follow up on product bugs and features with engineers - Maintain accurate records of customer interactions and transactions - Provide feedback on the efficiency of the customer service process - Identify trends in customer requests and suggest process and service enhancements Essential skills: - Proven customer support experience or experience as a client service representative - Excellent communication and problem-solving skills - Ability to multitask, prioritize, and manage time effectively - Ability to learn quickly - Attention to detail - Proficiency in MS Office - English fluency, both verbal and written Bonus points: - Experience working in a remote environment - Curiosity about people and business - Knowledge of CRM systems - An advanced user of Windows and Mac OS

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