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Customer Success Manager - Remote

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StudyCorgi

2024-11-08 20:47:34

Job location New York City, New York, United States

Job type: all

Job industry: Call Centre / CustomerService

Job description

- Drive ongoing customer engagement - Proactively identify customer needs - Forecast and track key account metrics - Assist with high severity requests or issue escalations as needed - Identify and grow opportunities and collaborate with sales teams to ensure growth attainment - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Communicate the progress of our initiatives effectively to stakeholders Essential skills: - Proven work experience as a Customer Success Manager, Customer Support, or similar role - Experience in customer service or sales - Excellent written and verbal communication skills - Strong project management skills - Detail-oriented and analytical mindset Bonus points: - Experience with CRM software - Background in education or the e-learning industry

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