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Help Desk Analyst (Journeyman) with Security Clearance

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IITJobs, Inc.

2024-09-20 19:38:56

Job location Frederick, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Overview:- iitjobs has an opening for Help Desk Analyst (Journeyman) - to join our team. The candidate will Provide IT support both deskside and remotely based on need. Help Desk Analyst (Journeyman) On-Site Fort Detrick, MD Fulltime Clearance:- US Citizens with Active Security/Secret Clearance Job Description: Provide IT support both deskside and remotely based on need.
provide installation, configuration, troubleshooting, and maintenance of Government Furnished Equipment (GFE) including, but not limited to, computers, mobile devices, Multi-Function Devices (MFD), and peripherals.
provide installation, configuration, troubleshooting, and maintenance of software including, but not limited to, Microsoft Windows Operating Systems, Microsoft Office 365, web browsers, Adobe Acrobat, remote access tools, mission critical applications, and applications listed on the designated approved products list.
provide physical network touch labor services such as replacing Ethernet cables between a computer and wall port, connecting/replacing patch cables, and identifying physical switch ports. The Contractor will not perform any network administration services that require an administrative account to access and configure network devices.
provide comprehensive Video Teleconferencing (VTC) systems support including the configuration and maintenance of equipment (in collaboration with a VTC support contract), scheduling VTC/conference bridge reservations, and facilitation of VTC meetings including document sharing, slides, and presentations.
Experience: IT related AA degree At least 2 years' experience providing customer support.
At least 2 years' experience providing functional/technical IT support.
At least 1 year experience managing Microsoft Group Policy.
Certification: The Contractor must possess a CompTIA A+, Network+, or Security+ Certification upon hire IAW DoDD 8140.01 Interested candidates, please share your profiles along with your contact details and the best time to connect to:- Refer a candidate and earn $2,000. Reach out to me for more information.

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