Please scroll down, To apply

Tier 2 Field Support Technician with Security Clearance

hiring now
New job

Tech USA

2024-09-20 23:37:34

Job location Annapolis Junction, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Modifies, moves, and installs new equipment
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
Will perform Data Transfer Agent requests to transfer files between networks. CompTIA A+ CE or CompTIA Security+ CE Required

Inform a friend!

<!– job description page –>
Top