Account Support Manager with Security Clearance

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Job description

Experis has partnered with a federal client to find an Account Support Manager. This is a W2 contract-to-hire. This will also require going onsite in Maryland Heights, MO 75% of the time. This role does require an active TS/SCI with a Full-Scope Polygraph. JOB DESCRIPTION:
The Account Support Manager (ASM) is responsible for a range of technical and managerial functions delivered on-site to customers. This role focuses on overseeing hardware service delivery, installation, and configuration within customer environments. The ASM addresses issues related to business systems, networking, and applications across standard industry servers as well as specialized or complex clustered setups. The position entails both reactive and proactive activities in line with Service Level Agreements (SLAs) to ensure customer satisfaction and loyalty. The ASM provides direct, post-sales technical support to address both reactive and proactive customer needs, maintaining high levels of satisfaction by aligning business and technical solutions, clarifying customer requirements, and ensuring they are effectively met. DESIRED SKILLS:
- Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
- Has demonstrated innovation and communication of new deliverables and offerings.
- Has led the team in the delivery of multiple deliverables across multiple technologies.
- Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise.
- Has contributed to the design and application of new tools.
- Ability to re-use existing experience to develop new solutions to take to market.
- Possesses an understanding, at a detailed level, of architectural dependencies of
technologies in use in the customer's IT environment.
- Frequently uses product and application knowledge along with internals or architectural
knowledge to develop solutions. A recognized expert in one or more technologies within
own technical community and also at regional level. Holds a vendor or industry certification
in at least one discipline area.
- Able to communicate with internal and external senior management confidently and
demonstrate the professionalism of the job family.
RESPONSIBILITIES:
- Verify and implement detailed technical design solutions as specified by the Project/Technical Manager.
- Develop comprehensive technical designs for enterprise solutions.
- Serve as the Principal Consultant, analyzing and creating enterprise technology solutions.
- Lead the technical assessment and delivery of specific solutions to customers, ensuring high performance through effective team management.
- Oversee the implementation of new installations, designs, and migrations in networks, applications, or platforms.
- Provide advanced technical consulting on proposals, solution design, system management, tuning, and modifications.
- Contribute to company strategy development and future direction.
- Gather and analyze data from relevant sources to understand customer needs and requirements.
- Respond to technical information requests from customers.
- Develop technology solutions for customers using various industry products and technologies.
- Solve complex technical problems across multiple technologies, often requiring innovative approaches.
- Manage and promote knowledge sharing within the team or community, ensuring adherence to knowledge reuse practices and contributing to the broader job family community.
- Encourage professional community involvement, coach others, produce internal publications, and present at technology conferences.
- Support sales activities by managing bids, contributing to the sales lifecycle, and producing proposals for smaller engagements. Drive portfolio growth with existing customers through new opportunities and change management. EDUCATION AND REQUIRED SKILLS:
- US Citizenship required
- TS/SCI Security Clearance with full-scope polygraph required
- Bachelor of Arts/Science or equivalent degree in Computer Science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total)
- 8 Years of Experience required

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