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Information Systems Sr. Manager with Security Clearance

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Carson Solutions, LLC

2024-09-21 04:41:25

salary: 164000.00 US Dollar . USD Annual

Job location Annapolis Junction, Maryland, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

DUTIES AND RESPONSIBILITIES Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
Senior Remote Operations Manager responsible for the oversight of the following teams User Account Management team
Tier 2 Remote Support team
COE (Center Of Excellence) Remote Support team
TPAM (Elevated Access Multi Factor Authentication) Support team
Problem Management
Deputy to Operations Director providing back up support to the following teams Availability Management
Change Management
Service Delivery
Enterprise Management
Escalation point for all teams within Operations Framework for assistance with complex issues
Approve all ServiceNow tickets for requests for Operations employees
Monitor SLAs and adjust team posture to improve performance as needed
Monitor Staffing Levels against SLA performance and recommend changes as needed
Worked directly with Program Management Office to resolve operational and customer impacting issues
Provide backup coverage for Operations Framework Director
Recommended opportunities for new automations as well as enhancements to existing REQUIREMENTS & EXPERIENCE TS/SCI CLEARANCE WITH FS POLY REQUIRED Mandatory Skills: Demonstrated experience in team leadership, strategic planning, and project management Senior Level Management Strong technical background with expertise in enterprise IT services Education: HS/GED and 25 years of experience Bachelors w/20 years of experience CompTIA Security+ CE Desired Skills: Ability to collaborate effectively across departments and with external stakeholders Excellent communication and interpersonal skills Salary: The likely salary range is up to $164K . This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. GWGES-0094

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