Customer Service Associate

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Job description

Job Summary of the Customer Service Associate:

As a Customer Service Associate, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring every customer leaves with a positive impression of our company. You will work closely with other departments to provide accurate information and solutions, contributing to the overall satisfaction of our customers.

Key Responsibilities of the Customer Service Associate:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product/service questions, order placements, returns, and troubleshooting.
• Resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
• Provide accurate information about products/services, policies, and procedures.
• Maintain up-to-date knowledge of company products, services, and promotions.
• Process orders, forms, applications, and requests as needed.
• Track and follow up on customer interactions to ensure resolution and satisfaction.
• Document customer interactions and transactions in our CRM system.
• Collaborate with team members to improve customer service processes and enhance overall customer satisfaction.
• Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores.

Qualifications of the Customer Service Associate:

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service or a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and efficiently.
• Proficient in Microsoft Office and CRM systems; experience with specific software is a plus.
• Ability to work independently as well as in a team environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays if needed.

Click here to apply online

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