Technical Support Specialist

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Job description

Short Description:

Will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. Extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge.

Complete Description:

MUST BE LOCAL TO ATLANTA

Skill Required/Desired:

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. Required 3 Years

Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc. Required 3 Years

Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. Required 3 Years

Active Directory Required 3 Years

Objectives of this role

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

Handle business-critical IT tasks and system improvements.

Enable faster and smarter business processes and employee productivity.

Research and evaluate emerging technologies, hardware, and software.

Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Responsibilities

Install, configure, and support workstation software, hardware, printers, and phones.

Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.

Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly.

Implement applications and software upgrades and troubleshoot any performance issues.

Train employees in using software and hardware and provide technical support when needed.

Required skills and qualifications

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.

Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

History of working in an Active Directory domain environment.

Proficient at software installs and troubleshooting.

Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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