Community Growth Manager

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Job description

The Client North America team is looking for a Community Growth Manager to help launch a new marketplace and host community. Co-hosting allows individuals/entrepreneurs to manage listings on behalf of our home hosts. Co-host activities include responding to guests, preparing listings for stays, supporting guest needs, and general management of hosting activities.

In this role, you will be part of an inaugural team within our business organization. This role comes with hybrid program operations and scaled relationship management responsibilities. This role carries revenue and business performance goals.

You will be responsible for designing playbooks, while adapting central frameworks to capture local market dynamics that will shape future iterations of our community programs. You will partner with our central commercial teams, community teams, sales operations and other cross functional partners to pilot new projects, tactics and/or initiatives that can be scaled into broader cross-functional programs.

You will analyze program performance and insights to craft strategic plans to ensure the needs of our hosts, co-hosts, and the Client business are supported. Your success in this role will be based on a variety of metrics that reflect your impact to the business. This includes the level of growth, retention, and success of the hosting business in North America.

The ideal candidate is a strategic operator, analytical, strong content development skills, adept at business planning for the long term while remaining nimble and adaptive to short term priorities. This includes relationship building and management within our host community.

Requirements

? 5+ years' experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management or Travel

? You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals.

? You think and act like an entrepreneur. You are resourceful and goal driven.

? Strong project management skills and demonstrated experience leading strategic programs and processes.

? Can forecast, model, and optimize growth tactics based on known and unknown performance

? You have sales or external relationship management experience across tech and consumer goods

? Ability to influence through persuasion, negotiation, and consensus building

? Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience.

? Excellent communication (written & verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels

? Strong empathy for our community AND passion for revenue and growth

? Deep understanding of value drivers in recurring revenue business models

? Enthusiastic and creative leader with the ability to inspire others

? Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity

? Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making

? Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention.

? Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable)

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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