Level II Support Tech

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Job description

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Onsite IT Technician II provides intermediate technical support for Lennar Associates. This role involves assisting users with hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician II will troubleshoot and resolve technical problems, ensuring timely and effective service.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Provide advice and assistance to users to resolve hardware and software issues.

• Assist in managing internal client relationships by carrying out more complex requests and providing consistent, proactive communication to maintain a high level of service.

• Produce, update, and provide best practice support documentation.

• Provide deeper incident summaries and propose solutions.

• Troubleshoot and resolve computer workstation issues.

• Enact manufacturer's warranties for equipment repair.

• Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details.

• Help different divisions prepare and coordinate project plans for the installation of technology equipment.

• Resolve printer and copier issues across the division.

• Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs.

• Maintain, upgrade, install, replace hardware, and software as required.

• Report instances of server downtime and LAN/WAN connectivity issues immediately.

• Perform basic troubleshooting on LAN/WAN connectivity under guidance.

• Provide weekly status reports summarizing activities and outstanding issues.

• Monitor and assist with coordinating third-party support contractors.

• Perform other duties as assigned by the Onsite IT Manager.

Requirements

• Understanding of technology standards with minimal supervision.

• Ability to perform structured work assignments.

• Proficient in troubleshooting IT issues.

• Good communication and problem-solving skills.

• Ability to recognize and escalate issues appropriately.

• High school diploma required or GED is required; Bachelor's degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.

Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. This is primarily an active position which requires the incumbent to have the ability to operate a motor vehicle, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

• Minimum 3+ years of relevant experience.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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