Front Office Supervisor

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Job description

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:
Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.

Overview:
The Hilton University of Florida Conference Center, located on the southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel features superior meeting space, award-winning dining, spacious guest rooms, and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play, or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate individuals who love challenges and are committed to "being the difference" by creating memorable experiences for all we serve. Your role will be integral to the success of our property. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our associates and provide support for them to grow their careers with Pyramid. Our goal is to cultivate and maintain a team environment where every team member works together to provide exceptional service to every guest, every time-by not only meeting their expectations but exceeding them! Our team members are proud to work here!

The Hilton University of Florida Conference Center and Pyramid Global Hospitality are looking for an experienced Front Office Supervisor. This position manages the direction and administration of the Front Office and Guest Services operations to ensure guests receive an exceptional experience while also serving as the hotel's brand and service ambassador for both guests and staff alike. The successful candidate will possess strong communication skills, understand the importance of setting an example of excellence for team members, know how to maintain professionalism in high-stress situations, and maximize room revenue and occupancy.

This role requires the flexibility to work with no restrictions, covering both AM and PM shifts, weekdays and weekends. T

Every day is different, but you'll mostly be:

Serving as the main point of contact for VIP guests and ensuring hotel departments are fully briefed on their requirements.

Seeking verbal feedback from customers regularly and responding to all guest queries in a timely and efficient manner.

Keeping in close contact with guests for feedback, complaints, and compliments-and following up.

Managing, recording, and resolving guest or customer complaints promptly.

Keeping other operating departments informed about important guest relations matters-between Food and Beverage, Maintenance, Housekeeping, and the Front Office team.

Maintaining preparedness and implementing emergency procedures when appropriate to protect hotel guests, staff, and assets.

Issuing appropriate correspondence to dissatisfied customers on behalf of the hotel to achieve satisfaction and customer loyalty.

Handling all customer inquiries regarding hotel events, outlets, directions, local attractions, transportation, etc.

Providing support and working directly with the front office team.

Qualifications:
Qualifications:

Prior hospitality Front Office experience is a must! Preferably in full-service properties.

Thorough knowledge of hotel services and guest relations is required.

Excellent command of English-verbal, reading, and writing-with the ability to effectively communicate information; a second language is desirable.

Strong communication skills required to engage with guests, direct staff, conduct staff presentations, and manage telephone communications.

Excellent comprehension and literacy are required to analyze report data, prepare reports, and respond in writing to guests.

Ability to handle difficult interactions and work under pressure.

Flexibility to respond to a variety of different work situations.

A passion for delivering an exceptional level of guest service, following the brand's standards of service excellence.

Must have the ability to work a flexible schedule, including days, nights, weekends, and/or holidays when required.

Must possess computer skills and the ability to work with various programs (MS Office, Opera, etc.).

Ability to stand for long periods, up to an entire shift, and perform continuous movement behind the front desk.

Must be able to lift up to 25 lbs. on occasion.

Hearing and visual ability to observe and detect signs of emergency situations.

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