Dental Receptionist / Front Desk

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Job description

Job Listing: Dental Insurance / Patient Coordinator

Location: Boynton Laser Dental & Wellness Center : Private single doctor practice

We are seeking a dedicated and experienced Insurance/ patient care coordinator to join our team. This role is vital in ensuring our patients receive the best possible care by efficiently managing insurance-and patient related processes.

Key Responsibilities:

• Insurance Verification: Verify insurance coverage and eligibility for patients, ensuring a smooth and efficient patient experience. • Authorization and Referrals: Obtain necessary authorizations and referrals for medical procedures, liaising with insurance providers as needed. • Claims Processing: Review and process insurance claims, focusing on accuracy and completeness to optimize reimbursement. • Claims Follow-Up: Proactively follow up on unpaid or denied claims, resolving any billing discrepancies to ensure timely payments. • Manage and monitor both insurance claim Accounts Receivable (AR) and patient AR. • Maintain accurate and up-to-date patient insurance records. • Record Maintenance: Maintain accurate and up-to-date patient insurance records, adhering to data privacy standards. • Collaboration: Work closely with the provider and team to ensure proper coding and documentation for insurance purposes, enhancing claim acceptance rates. • Patient Assistance: Assist patients with insurance-related inquiries, providing clear information on coverage and benefits. answer phones as needed, schedule appointments as needed , Treatment planning and financial arrangements .

Requirements:

• Experience: Previous experience (3+ years) in a dental office is preferred along with 2+ years of Dentrix experience . • Insurance Knowledge: Strong understanding of insurance verification processes. • Dental Coding: Familiarity with dental coding, including ADA codes. • HIPAA Awareness: Proficient in dental terminology and a solid understanding of HIPAA regulations. • Detail-Oriented: Excellent attention to detail and accuracy in processing insurance claims, scheduling and followup . • Communication Skills: Strong communication abilities, both written and verbal, to effectively interact with patients, providers, and insurance companies. • Multitasking: Ability to multitask and prioritize tasks efficiently in a fast-paced environment.

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