Service Desk Analyst

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Job description

Akkodis is seeking a Service Desk Analyst for a Contract position with a client based in Bonita Springs, FL.
Pay Range: $19.50 - $21.50 - This position is 100% Onsite
Service Desk Analyst job responsibilities include:

• Support client based applications and infrastructure for all North America
• Analyze user needs, facilitate support, and provide complete solutions whenever possible
• Communicate issues and opportunities to Service Desk leadership
• Maintain a high degree of working knowledge with all IT system and business applications within the client portfolio
• Provide accurate and correctly detailed documentation for each solution
• Respond to and resolve issues within Service Level Agreement timeframes
• Support incoming Incidents and Requests from multiple communication pathways, mainly consisting of Phone, Email and Self-Service tickets, in a fast-paced environment to provide first-level technical support.
• Provide top-tier customer support for all client users, including Senior and C-Level management
• Be able to ask efficient probing questions and use working knowledge of client systems to determine the root cause of any issue as quickly as possible
• Actively participate in Business Acceptance Testing and User Acceptance Testing to better understand new developments

QUALIFICATIONS:

• 1-3 years' experience in Help desk Support or equivalent field
• Be experienced in supporting desktop operating systems such as Windows 7/8/10
• Expert knowledge of Microsoft Office suite of applications
• Proficient in mobile technology e.g. IOS and Android devices
• Experience providing phone and remote support for users
• Knowledge around IT related systems or applications
• Experience in customer service-related roles
• Understanding of ITIL practices and ServiceNow is beneficial
• MS Office Skills (Excel, PowerPoint, Word) is beneficial
• Be experienced in supporting desktop operating systems such as Windows 7/8/10
• Expert knowledge of Microsoft Office suite of applications
• Proficient in mobile technology e.g. IOS and Android devices
• Experience providing phone and remote support for users
• Experience working with complex technical issues
• Ability to be flexible, adapt to change, and work on multiple issues simultaneously and independently
• Application Support Service Delivery (Service Management) knowledge
• Excellent verbal and written communication skills, with the ability to communicate complex information in a succinct, organized manner
• Self-Starter; be able to work independently and get work done
• Strong interpersonal skills, collaborative work style, and ability to develop effective working relationships and demonstrate commitment to be a team player
• Strong organizational, analytical, and problem-solving skills, as well as technical proficiency in standard application

If you are interested in this Service Desk Analyst job in Bonita Springs, FL then please click APPLY NOW. For other opportunities available at Akkodis go to . If you have questions about the position, please contact Peter Lugo at .
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

Pay Details: $20.00 to $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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