Desktop Support Analyst with Security Clearance

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Job description

Job description
Matlock & Associates
3033 Wilson Blvd. Suite700, PMB
Arlington, VA 22201

At Matlock & Associates our mission is to provide a safe and secure environment for our passionate customers, a foundation for incredible impacts. We are passionate about connecting the perspectives of humanity in a way that influences and fosters positive change. We take it personal, and we get close, we go all in with those affected by our work. The people we help, the missions we support, they change things, they push societies to a better place. We protect those brave and rare customers who strive to make others' lives better.
Matlock is looking for a high energy Desktop Support Analyst to provide on-site technical support for mission critical enterprise systems and complex operating systems hosted in Azure and AWS Gov cloud.
Our team relies on the Analyst to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems and determine the source of problems and classify their level, priority and nature. This includes troubleshooting and offering viable solutions to various hardware and software problems.
Typical Responsibilities:
• Provide technical assistance to users regarding (but not limited to) printing, installation of software, word processing, email, and operating systems via an in person visit, telephone, or electronic remote assistance.
• Assist users with Tier I level IT support issues via Matlock Ticketing system and escalate Tier II issues to system administrators when required
• Configure all end user peripherals
• Build and configure computers for end users
• Ensure all end user peripherals software and operating systems are upgraded as required
• Documentation of all systems peripherals, software and operating systems
• Work with Tier II Support when required
• Maintain inventory control and responsible for audits of all end user equipment
• Support hardware (printers, copiers, Scanners, Radios, cell phones, iPads)
Required Qualifications:
• Bachelor's degree in information technology, Computer Science, or equivalent experience. Technical Degree or the equivalent combination of education, training and experience
• 1-3 years' experience of desktop support assistance
• Experience with Microsoft Office programs and Exchange for desktop
• Professional customer service skills
• Experience supporting Windows 10 and iOS operating systems
• Use of Outlook and Sharepoint, including advanced capabilities
• Capable of communicating technical/complex information both verbally and in writing
• Able to establish and maintain cooperation, understanding, trust and credibility
• Flexible, detail-oriented, with excellent analytical, and communication skills
• Strong work ethic and ability to self-manage tasks
Preferred Certifications CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Familiarity with NIST 800-171 security standards is a plus.
Special requirements:
• Active Secret Clearance preferred
• Must have worked on Federal, Government or military project
Location of position: Winchester, Virginia
Length of position: Permanent
Matlock benefits:
• 3 weeks of PTO
• IRA with employer match
• Medical/Dental/Vision insurance coverage
• Annual training
• Spot bonuses, generous Xmas party gifts
Job Types: Full-time, Contract
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
• On call
Application Question(s):
• Do you have experience working on a Federal, Government, or military program?
Education:
• Bachelor's (preferred)
Experience:
• Desktop support: 5 years (Required)
Security clearance:
• Eligibility of Secret clearance (Required)
Work Location: In person

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