Team Leader

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Job description

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. We are looking for an experienced Team Leader who enjoys developing team members and works well in a team environment. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Specifically this role is an ambassador, leader, and, critical component in ensuring Chick-fil-A's success in:

Front of House Operations

Back of House Operations

Training and Coaching

Responsibilities include:

Ensure that Team Members follow recipes and read tickets to accurately prepare all orders.

Ensure that Team Members are extremely accurate with weights and measurements for all recipe items.

Ensure that Team Members work at a pace to maintain restaurant's established speed of service guidelines.

Ensure that workstations are clean at all times.

Ensure that cashiers follow cash handling procedures at all times.

Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.

Ensure that Team Members monitor the dining room, restroom, parking lot, and overall facility cleanliness.

Perform any of the tasks above as needed throughout shift.

Addresses guest issues that may arise; consults with management regarding complex issues.

Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.

Communicates employee performance and policy/procedure violations to management for appropriate handling.

Maintains high levels of customer service and satisfaction

Strictly adheres to all Company policies and procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

REQUIREMENTS

Minimum 18+ years old

Previous customer service experience preferred

Hard-working

Team-oriented

Friendly

Honest

Great customer skills

Must have experience leading a team

Must have availability to work on Saturdays

Must be motivated and passionate about Hospitality and Business

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House ). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's fast food restaurant.

Chick-fil-A is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Chick-fil-A makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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