Help Desk Administrator with Security Clearance

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Job description

The Help Desk Administrator will support the 33rd COS (Cyber Operation Squadron) Defensive Cyber Operations Team onsite at Lackland Air Force Base. This position will be an active part of this unit and will be responsible for monitoring, securing, and protecting the Air Force and Central Command global networks by performing all network account administrative functions and ensuring that all workstations are secure. Support basic and intermediate level administration of technologies on the central management systems, operational networks and AOL (Alternate Operating Location) pre- deployment network configurations
Perform Systems Administration Services on Unclassified, Classified, CRN, and supported special enclaves during mission hours
Perform related maintenance activities and coordinate maintenance actions with the Networks flight leadership, and external units
Support Systems Administration of the operational networks, the training network, local base Unclassified and Classified Computer System Administration (CSA) actions, and AOL deployment maintenance analysis
Perform basic and intermediate level installation, upgrades, daily maintenance, and intermediate troubleshooting to include hardware and software consisting of UNIX, Windows, and VMware operating systems, workstations/monitors, Anti-virus and software, computer printers, Cybex switches, gigabit Ethernet
Perform all network account administrative functions to include creation, disabling, unlocking, privilege configuration, expiration of accounts, and maintenance troubleshooting
Create (within two (2) working days) and delete user accounts, track user privileges, maintain a list of current users, and show accessibility to all computer systems, network, and computer software applications, and other network components
Ensure user workstations are secure, have the latest software patches installed, and are properly configured within Time- Compliance Network Order (TCNO) specific deadlines to minimize the potential of unauthorized intrusions and all equipment is properly managed with local base Equipment Custodian procedures
Develop and maintain training documentation, processes, checklists, and logs for support; within 90 days of discovery of the need for all tasks associated with Systems Administration Services
Develop and maintain work center specific training programs, and train government employees in the work center
Respond to CRITICAL network outages within 60 minutes or a PRIORITY network outage within three hours of notification
Utilize approved trouble ticketing systems to document all Systems Administration Services maintenance actions, user account actions and other user/system support
Notify COR and Government shift lead of a system Hazardous Condition (HAZCON) situation or unscheduled outage within 15 minutes of discovery, and update approved procedures
Maintain trouble tickets documenting who, what, when, and fix actions are opened within 24 hours of initiation and closed within 24 hours of completion
Travel to perform maintenance and installation, as requested
Other duties as related to the business functions of FWG Solutions, as assigned REQUIREMENTS & QUALIFICATIONS
Education:
High School Degree Required
Bachelor's degree in Computer Science, Information Technology, or closely related field
Licenses & Certifications:
Active TS/SCI Security Clearance
Required to have one of the following IAT Level II certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP
Required to have one of the following IAT CSSP certifications for Infrastructure Support: Certified Ethical Hacker (CEH), CySA+, GICSP, SSCP, CHFI, CFR, Cloud+, or CND
Possession of one of the following certifications:OS certifications: Microsoft Certified Professional (MCP), Linux+, RedHat (RHCA), VMWare VCP, or present proof of having previously passed any Windows Server certification exam
Experience:
Required minimum of three to five years (3-5) of relevant IT help desk experience; DoD experience preferred
Required minimum of three (3) years' experience in the following areas: networking, computer systems, installation
Experience with installation, configuration and troubleshooting of systems and networks
Skills & Abilities:
Intermediate understanding of networking and computer systems
Ability to deploy, configure and support operating systems on multiple devices
Resourcefulness and quick-thinking nature to troubleshoot new and critical technologies
Excellent written and verbal communication skills
Understanding and appreciation of information security within systems and user devices
Strong drive to provide exemplary customer service
Ability to prioritize tasks and time
Ability to work independently and part of a team
Understanding of x64-based computers using Microsoft based operating systems
Use of Microsoft Office software applications to include Word, Excel, and PowerPoint Other:
Ability to work or , 7-days a week, with emergency recall available after hours

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