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Call Center Supervisor - Credit Union

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Financial Staffing Resources, Ltd.

2024-10-04 15:49:39

Job location Irving, Texas, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Job Description

Are you passionate about delivering exceptional member service while leading a dynamic team? We are looking for an enthusiastic Call Center Supervisor to join our credit union! If you thrive in a fast-paced environment, enjoy solving problems, and have a strong understanding of financial services, this could be the perfect role for you.

Key Responsibilities:

Deliver an outstanding member experience by resolving inquiries with care, knowledge, and professionalism.

Supervise daily call center operations, ensuring the team meets performance goals and service levels.

Coach and mentor team members to enhance their skills, focusing on cross-selling opportunities.

Assist members with opening/closing accounts, lending inquiries, and resolving issues efficiently.

Conduct quality assurance reviews and provide feedback to maintain service consistency.

Troubleshoot issues with digital platforms and member services, ensuring smooth access.

Stay informed about lending practices, compliance, and industry trends.

Inform a friend!

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