Sale Support Specialist

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Job description

Education:

Minimum three (3) years' experience in Sales Support or related function.

Associate's degree or equivalent experience required.

Minimum Qualifications:

Success developing client services, customer relationship management, and building process and systems to track and improve services that ensure great customer experience for medical professionals.

Business acumen and exceptional analytical skills; experience being on the front lines of developing and implementing improvements and streamlining within a growing fast-paced culture.

Excellent multitasking and organization skills.

Excellent verbal and written communication skills.

Excellent computer skills including proficiency in MS Office, MS Excel, and MS Outlook.

Excellent customer service skills when interacting with all internal and external clients.

Patience, professionalism, excellent phone etiquette.

Medical industry experience highly preferred.

Product logistics experience highly preferred.

Knowledge of medical terminology preferred.

Salesforce and Netsuite experience preferred.

Duties and Responsibilities:

Manage a team of Sales Support Specialists, including scheduling, timecards/PTO management, business delegation and supervision, disciplinary actions and performance reviews (in conjunction with management), and training of new team members.

Lead various projects and develop/deliver reporting as assigned (including but not limited to Accounting analysis/audits and inventory reporting).

Follow documented procedures for all activities related to the Quality System and conduct Quality investigations (e.g. Client discussions, Contact Reports, etc.) as requested by RAQA and management.

Demonstrate empathy and skill in decreasing interpersonal conflict, guiding team members to corporate conduct policies, and correcting behavior related to attendance and performance.

Acts as manager on duty on-site in Houston in adherence to company policies and procedures.

Sales Training Presentations for New Hire Training, National Sales Training, and other events as assigned.

Interviewing, hiring, and firing team members for Sales Support positions in conjunction with management.

Work with other leaders to develop benchmarks/metrics of achievement towards an improved experience for all parts of the organization.

Identifying and implementing the most effective methodologies and disciplines used to maximize the company s sales support systems.

Measure and analyze customer feedback, interpret the analysis for employees, and develop and implement strategies and programs to continuously improve results.

The Customer Experience organization, including Sales Support, currently operates in two shifts: 7am-3:30pm and 10:30am-7:00pm. Current expectations are that this role would provide on-site coverage for our second shift (10:30am-7:00pm); however, this responsibility is subject to change as the organization continues to grow.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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