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Customer Care Manager

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Travel For You And Me

2024-10-04 22:46:24

Job location Dallas, Texas, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

We are looking for an energetic, driven, and detail-oriented Customer Care Manager. Our Travel Coordinators play a key role in our travel team building itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clientele. To be a successful travel coordinator, you should have a passion for travel and a desire to inspire others to make their travel dreams come true.

RESPONSIBILITIES

Support in writing emails to clients

Research destination, culinary, and activity recommendations

Correspond with suppliers to coordinate curated travel arrangements

Create and keep client travel documents and invoices updated

Completes travel arrangements for clients with air, hotel, car, and other ground transportation vendors at the lowest possible fares. Utilizes preferred vendors to minimize expense

Participates fully as a team member to assist as needed in completing all functions related to servicing the travel needs of the staff, including ticket/itinerary processing, clerical functions, travel credits, etc.

KNOWLEDGE, SKILLS, & QUALIFICATIONS

Degree in Marketing, Hospitality, Travel & Tourism or Business a plus

Related travel experience and industry knowledge is essential

A passion for travel

Highly organized with a strong attention to detail

Self-driven in an autonomous, remote environment

Ability to set goals and develop achievable timelines to hit them

Ability to speak multiple languages will be highly regarded

REQUIREMENTS

A dedicated home work environment, including:

A computer

Cell phone

High-speed internet

Minimal distractions

Inform a friend!

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