Director, DT Supplier Governance

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Job description

Job Description

About Digital Technology:

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

Owns and manages Supplier Lifecycle operations and continues to drive Champ/Challenger Supplier model for Digital Technology globally

Manage and maintain external vendor relations within Digital Technology

Perform as functional bridge amongst external vendors as well as internal DT stakeholders

Coordinate all vendor management tasks inclusive of working with external vendors and internal employees

Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.

Help and coordinate vendor processes and methods to approve vendors

Ensure to track, measure, report and evaluate vendor performance

Troubleshoot all vendor problems and present to management as required

Participate to formulate workflow processes, methods, and policies for applying vendors

Ensure to collaborate with DT stakeholders to assure vendor partners are effectively managed plus contracts are completely leveraged.

Prepare processes for as well as manage analysis, selection, and transition

Monitor contractual agreements for all DT (Digital Technology) Suppliers

Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes

Support to explore expansion across new business lines outside of DT.

Responsible to perform governance coordination with business stakeholders to measure executive/business satisfaction for vendors performance

Responsible to perform monthly, quarterly vendor performance reviews for stakeholder satisfaction

Responsible to perform financial performance management, Invoice management, budget support (Capital and Expense) and Contract pricing adjustments

Lead Supplier Lifecycle Operations (SLO) product implementation on NOW platform and operationalize it to yield benefits

Responsible to perform service and work order management

Initiate SOW PURs and manage them until PO creation by working with various internal stakeholders, e.g., Sourcing, Procurement, Legal, Finance, Supplier enablement, etc. teams

Manage contract change control

Perform SLA and Performance validation

Responsible for Project performance management, performance trending and corrections and maintain performance management recalibration

Providing reporting (scheduled and ad hoc) as need to support the DT Suppliers Governance activities

Conducts strategic stakeholder management conversations with all levels of business employees

Adheres to policies and procedures for all cross-functional processes

Develops and manages budgets associated with the DT Supplier Lifecycle Operations and transition spend to DT Strategic suppliers

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