Director of Communications

---

Job description

Job Description

The Communications Director for the Office of Community Empowerment & Opportunity will play a pivotal role in shaping public perception and understanding, enhancing transparency, and fostering community engagement. Strategic communication skills will be essential in effectively conveying the office's initiatives, policies, and achievements to diverse stakeholders, including residents, media outlets, other city offices, funders, and partner organizations.

The Communications Director supervises one manager and is a part of the Racial Equity vertical, collaborating with this team and others on organizational priorities and shaping the narrative around racial equity, economic mobility, and poverty in Philadelphia.

This role offers a unique opportunity to contribute to the public good by effectively communicating the work and impact of the Office of Community Empowerment & Opportunity. If you are passionate about public service and possess the skills to drive meaningful communication initiatives, we invite you to apply and help shape the future of our community.

Essential Functions

In this role, you will work closely with the Chief Racial Equity Officer and across the organization to communicate CEO's strategy, progress, and mission related to our work in Philadelphia and as a Community Action Agency.

Key Responsibilities:

Strategic Communication Planning:

Develop and implement comprehensive communication strategies aligned with the office's objectives and priorities.

Lead office's strategic branding processes and ensure consistency of brand promise and messaging.

Plan and produce annual Impact report and other key annual written reports.

Coordinate messaging to ensure consistency and clarity across all communication channels.

Media Relations:

Serve as the primary point of contact for media inquiries and manage relationships with local journalists and outlets.

Prepare press releases, statements, and media kits to proactively share important announcements and respond to media queries promptly.

Work with the Mayor's Communications Office to coordinate all media relations activities.

Internal Communication:

Facilitate effective internal communication within the office, ensuring staff are informed about key developments, policies, and events.

Create internal newsletters, updates, and presentations to foster a cohesive and well-informed team environment.

Public Outreach and Engagement:

Develop outreach campaigns and initiatives to engage residents and stakeholders in local government activities.

Organize public forums, town hall meetings, and community events to solicit feedback and enhance civic participation.

Digital and Social Media Management:

Oversee the office's digital presence, including website content, social media platforms, and email newsletters.

Monitor online conversations, respond to inquiries, and leverage social media for public education and engagement.

Crisis Communication:

Develop crisis communication protocols and serve as a spokesperson during emergencies or sensitive situations.

Implement strategies to maintain public trust and transparency during challenging times.

Other duties as assigned

Competencies, Knowledge, Skills and Abilities

Qualifications:

Bachelor's degree in Communications, Public Relations, Journalism, or a related field (Master's preferred).

Proven experience in a communications leadership role, preferably within government or public sector.

Excellent written and verbal communication skills, with the ability to craft compelling messages for diverse audiences.

Strong interpersonal skills and the ability to collaborate effectively with internal teams and external stakeholders.

Proficiency in digital communication tools and social media platforms.

Understanding of local government operations, policies, and community dynamics.

Attributes:

Strategic thinker with the ability to anticipate communication needs and proactively address challenges.

Detail-oriented and organized, capable of managing multiple projects and priorities.

Commitment to transparency, accountability, and public service values.

Adaptability to navigate a fast-paced and dynamic political and public environment.

Committed to the mission, values, and principles of the Office of Community Empowerment & Opportunity.

Preferred but not required:

Bilingual (Spanish and/or Mandarin Chinese preferred)

<!– job description page –>