Vice President of Operations

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Job description

Overview:

DECA Dental Group is a Dallas-based, clinician founded and clinician-led, dental service organization that has been delivering high-quality, affordable dental care to patients since 2008. DECA is actively expanding its footprint coast to coast under the brand Ideal Dental.The company is guided by its vision to be the premier provider of all dental services under one roof while being the first choice for dentists and staff seeking a partner for growth, innovation, and learning. To learn more, please visit (url removed) and (url removed).

What do we offer?

Medical insurance

Discounted dental benefits for the employee, their spouse, and dependent children

Vision

Long-term disability

Short-term disability

Life insurance

Accident coverage

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Employee discount program through benefits hub

Responsibilities:

Lead process improvement efforts across Deca Ideal Dental to achieve a significant impact to financial, operational, customer, and employee satisfaction metrics

Attract, retain, and lead a high-performing operating team. Lead operational improvement initiatives, monitor performance, hold the team accountable, and proactively make team improvements/changes.

Gather and analyze data to prioritize process improvements. Develop business cases for improvement projects.

Refine and standardize operating practices, including staffing models, patient satisfaction scores, and operational metrics and reporting.

Increases patient growth and retention by supporting marketing and promotional programs

Builds office morale by promoting a supportive team environment

Ensures successful execution of operational standards, including compliance with established company policies and procedures

Communicates regularly with team members and support teams

Builds effective relationships with doctors, staff, and upper management

Serve as a critical leader in the organization. The VP will have responsibility for collaborating with the other members of the senior management team, including Marketing, Clinical, IT, Insurance, and HR, in driving growth and organizing the operations

Qualifications:

BS in Business Management or related experience required, MBA preferable

Knowledge of dental terminology and dental practice management is required

5+ years of managerial experience managing 15+ staff members

Multi-site experience

Fast learner, very analytical / data-driven thinker. Ability to synthesize data, prioritize actions, and understand/articulate operational and strategic implications. Must have advanced MS Excel skills.

Strong problem-solving skills

Ability to motivate, influence, and coach teams to success

Collaborative and service-minded

Maintain confidentiality and demonstrate a high degree of integrity

Strong written and oral communication and interpersonal skills

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