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Infra Service Delivery Manager

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Diverse Lynx

2024-10-05 05:42:40

Job location Charlotte, North Carolina, United States

Job type: fulltime

Job industry: Transport & Logistics

Job description



Job Title
Infra Service Delivery Manager

Location
DES MOINES, New Mexico

Onsite
Yes, Onsite from day 1

Mode
Full Time

Primary Skills
Virtualization Microsoft HyperV Administation -1

Job Description

12+ years experience in Infrastructure services related projects; with 6+ years in techno managerial roles

3+ years experience in planning and implementing/managing Infra Transformation programs across storage, compute, End User Computing, security concepts, networking, virtualization and cloud.

5+ Years of Experience in managing a team size of 100+ resources

Managing P&L with a contract value of $50 MN+ USD

Act as a Single point of contact for all customer escalations

Experience in handling operations from customer location wherein the team mix is onsite (US)+ offshore (India)

Understanding of IT Infrastructure solutions and concepts, which include but are not limited to: ITSM Tool and Processes, security, high availability, recovery, performance, monitoring and operations design, and application architecture.

Experience in collaborating with the client to drive New business

Managing communications with all stakeholders

Managing risks to the program s successful outcome

Leading Weekly, Monthly and quarterly governance reviews with the customer

Planning and leading account review with internal stakeholders

Collaborating with offshore delivery manager to drive account growth

Work with TechM Teams to drive quality assurance programs and ensure compliance

Leading client audits from delivery end

Excellent written and verbal communication skills (English)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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