Director, Student Financial Services
Queens University of Charlotte
2024-10-06 08:45:16
Charlotte, North Carolina, United States
Job type: fulltime
Job industry: Banking & Financial Services
Job description
Job Description
SUMMARY: This position reports to the Vice President of Enrollment Management and Marketing, and works closely with the university senior leaders to most effectively allocate Queens' financial aid resources.
This role requires significant student-centric and financial aid strategy experience in college or university financial aid and enrollment management, an eye toward process improvement, and a record that demonstrates exemplary leadership and administrative effectiveness while facilitating superior service to the entire university community. Demonstrated knowledge of the major elements of and current best practices in successful student financial aid (merit, athletic, and need-based) leadership is essential, as is the ability to embrace and maximize technology, understand student market trends and issues, and apply extensive knowledge of current federal regulations and policies and prior responsibility of the A-133 annual audit process.
This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.
Essential Duties and Responsibilities include:
This full-time position is responsible for the overall leadership and supervision of Queens' Student Financial Services (SFS) department.
Directs staff in implementing, awarding, and monitoring federal, state and university financial aid programs.
Provides leadership, guidance, and training to staff on student service excellence
Responsible for strategic administration and coordination of all institutional aid
Analyzes and reports on financial aid trends, sharing regularly with the VPEMM and senior leaders
Tracks and reports on financial services trends in higher education
Develops short- and long-term strategic goals for financial aid that align with university strategies
Ensures students and parents receive accurate, helpful, and timely information regarding financial plans / eligibility, and ensures all students (new, re-entry, and continuing) are aware of their financial obligations to the university as well as financial resources available to them
Researches and develops additional financial aid resources
Ensures audit compliance for all programs
Reviews new federal and/or state aid programs and establishes and maintains the infrastructure required to deliver these programs to eligible students
Ensures all aid is paid in a timely basis and in compliance with regulating agencies.
Reconciles federal and state scholarships and loans with outside agencies and the finance office
Ensures ongoing maintenance and coordination of computerized financial aid management systems
Collaborates with all enrollment services offices to establish office procedures and records to ensure compliance with state and federal regulations
Maintains a high level of professionalism and quality of service to students
Prepares required federal, state, and institutional reports and department budget
Administers federal and state programs within established regulations and guidelines
Represents the university with external constituencies such as federal and state government agencies, professional organizations, and high schools
Oversees current student accounts and billing
Non-Essential Duties
Other duties and special projects may be assigned to meet department and university needs.