Strategic Revenue Manager

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Job description

Job Description

The Strategic Revenue Manager is responsible for overseeing and optimizing BCC Software's renewals processes within the organization. This role involves developing and implementing strategic renewals practices to enhance efficiency, accuracy, and customer satisfaction. Collaborating closely with finance, sales, and customer support teams, the Strategic Revenue Manager will ensure seamless renewals operations while identifying opportunities for process improvements and cost reductions.

Responsibilities

Renewals Strategic Planning and Development Develop and implement strategic initiatives to improve BCC's renewals accuracy, efficiency, and compliance.

Analyze current renewals processes and systems to identify areas for improvement and cost-saving opportunities.

Develop and implement renewals strategies that align with company goals and customer needs.

Process OptimizationEstablish and enforce best practices for renewals operations, including invoicing.

Lead efforts to streamline renewals workflows and integrate new technologies or systems.

Monitor key performance indicators (KPIs) to assess process effectiveness and implement necessary adjustments.

Team Leadership and DevelopmentManage and mentor a team of renewals specialists, providing guidance and support to enhance team performance.

Conduct training sessions to keep the team updated on procedures, systems and compliance requirements.

Foster a collaborative and high-performance work environment.

Customer RelationsServe as a point of contact for complex renewals-related issues and disputes, resolving them promptly and effectively.

Work with customer support and sales teams to address renewals-related concerns and improve customer satisfaction.

Implement strategies to enhance client renewals experience and manage high-value accounts.

Financial Reporting and AnalysisGenerate and present regular reports on renewals performance and revenue trends to senior management.

Conduct financial analysis to identify renewals discrepancies, revenue leakage, and process improvement opportunities.

Ensure accurate and timely integration of renewals data into the financial system.

Compliance and Risk ManagementEnsure adherence to internal policies, industry standards, and regulatory requirements related to renewals practices.

Identify and mitigate risks associated with renewals processes, such as fraud, errors, and compliance issues.

Stay updated on industry trends and regulatory changes to maintain best practices in renewals.

System and Technology ManagementManage the implementation and maintenance of renewals system and software.

Collaborate with IT and system vendors to ensure the renewals system meets organizational needs and addresses technical issues.

Evaluate and recommend new technologies to enhance renewals processes and efficiencies.

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