Technical Program Manager

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Job description

Technical Program Manager

We are seeking a motivated and highly technical Program Manager to join the API/Integrations team. Your role will be to drive the API and Integrations Program to new levels and ensure engineering teams have the necessary support and guidance from the program to continuously improve the developer experience.

We seek a Technical Program Manager with a persistent delivery record and experience to own and manage high visibility, cross-functional operations, and technology projects from concept to completion.

The Technical Program Manager will work closely across design, product, and engineering to pioneer the end-to-end developer experience. The ideal candidate will bring a track record of technical expertise, strategic thinking, and developer engagement; and will be able to collaboratively design and build an outstanding user experience for developers and system integrators.

The Technical Program Manager will have talent and a relentless desire to challenge the status quo and improve technology systems/processes to exceed customers' expectations. A strong bias for action, internal/external customer obsession, quantitative analysis, and the ability to organize and deliver new initiatives involving leadership across cross-functional operations, software development, business, and external contracting teams is essential.

Job Responsibilities

The candidate will have a proven record of working cross-functionally to mitigate system-based defects through partnerships internally & externally. Understanding whether action is required to update a process, a system feature, or upstream input; and triage appropriately will be critical to this candidate's success.

Triage, Deep Dive, assign and escalate appropriately on tickets that enter the queue for resolution at the defined SLA.

Earning trust across functional and business teams to plan, organize, manage, and execute complex programs

Create and drive plans to oversee the prioritization, development, and delivery of the APIs, system integrations, and enhancements.

Developing projects to scale fulfillment according to new business initiatives with complex operational components

Innovating for step-change improvement in compliance, safety, quality, and cost metrics

Be the voice of the customer and their advocate in all discussions. Review, evaluate, and incorporate the voice of customer feedback into program development.

Oversee program implementation efforts; define goals, supporting metrics, and success indicators.

The candidate will also demonstrate:

Commitment to learning and expanding professional, technical, and industry knowledge

Close attention to detail, including proven ability to manage multiple competing priorities simultaneously

Demonstrated ability to dive deep into understanding our business, and the competitive landscape

Ability to communicate insights to others through data

Ability to think strategically and execute methodically

Ability to work in a fast-paced environment where all information is unavailable and trade-offs are required.

Ability to hold lateral teams accountable without direct authority, and ability to use judgment to escalate issues appropriately

Demonstrated ability to influence teams and communicate with senior leadership

Demonstrated analytical and quantitative skills and ability to use data and metrics to back up assumptions and develop business cases

Desired Skills

3+ years of program or project management experience

3+ years of defining and implementing process improvement initiatives using data and metrics experience

Experience using data and metrics to determine and drive improvements

Experience working cross-functionally with tech and non-tech teams

Aware of SAFe Methodology

3+ years of operating end-to-end delivery and communicating results to senior leadership experience

3+ years of driving process improvements experience

Experience building processes, project management, and schedules

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