Senior Vice President, Management Supervisor

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Job description

Overview:

At DDB Health, we believe health can't wait. The pace of healthcare is accelerating-and we love it. That is why at DDB Health, we DARE TO DO BOLDLY. We believe there's nothing more important than health, and we need to stay a step ahead in order to achieve it. Our agency values of Dream, Dare, Care are what guide us to being committed to solving the toughest health challenges. Through our omnichannel creative approach, we inspire our customers to take bold action that advances health.

Inclusivity:
We, at DDB Health, are an inclusive home. We believe that every voice matters, and we aim to reflect the world around us. Together, we can boldly tackle every health communication challenge with diverse thought and enhanced perspective.

Flexibility (new):
At DDBH we have a flexible hybrid working environment with employees able to split their time between the Soho headquarters and their home office, Friday afternoons free of meetings, Summer Fridays, and other perks and arrangements that enable our people to do their best work. We strive to be our boldest and best no matter where we are each doing our work - either with our clients, from home, or from the office.

DDB Health is a global network of healthcare communications companies dedicated to helping clients use creativity-and creative technology-as a force for good health. Through deep insight into customers, channels, and behavior, DDB Health creates meaningful change on behalf of important healthcare brands.

Title: Senior Vice President, Management Supervisor

Company/Location: New York, NY

Department/Discipline: Account Management

Description

As SVP, Management Supervisor, you are responsible for protecting and growing the agency's relationships with its current client base. The SVP, Management Supervisor position requires you to focus and employ the agency's resources to serve existing clients effectively and profitably while developing the skills and talents of the account management staff. As Management Supervisor, you impact the agency's financial performance in several ways: 1) client revenue and profitability; 2) incremental growth through existing clients and new business; 3) cost control; 4) staff retention and development; and 5) participation in new business activity; 6) demonstrated knowledge of the market access landscape, trends, and current events/policy

Primary Job Responsibilities

Client Relationship Management

Establish and build strong working relationships with designated client contacts

Maintain each client's respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities

Remain in touch with the agency's "day-to-day" business on behalf of clients - be knowledgeable and conversant in their key issues, competitive situation, industry trends and the projects assigned to the agency as well as other communication partners

Demonstrate confidence, authority, and level-headed decision-making to the client as the agency's leadership voice on assigned accounts

Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams

Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively

Ensure that all agency work represents the best we have to offer-strategically sound, arresting creative, and error-free

Keep abreast of marketing/advertising landscape, and brand-specific trends to offer added- value to the client/creative product

Provide proactive thinking/recommendations in a timely manner as market shifts arise

Staff Leadership and Support

Outline expectations of, and communicate effectively with, agency staff assigned to these accounts

Effectively assign, delegate, and monitor the work of the agency staff assigned to the accounts you are assigned to oversee, as well as other accounts/projects as assigned

Provide a model of project/team leadership-prepared and pro-active, thorough, and accurate, fair, and balanced, a willingness to do whatever is required-a "doer and a thinker"

Establish rapport and trust with a range of staff members assigned to your account(s) - recognizing the strengths and developmental areas of individual staff members; acknowledging the expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and being willing to consider multiple points-of-view

Demonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view to push "your team" and the agency at large to deliver a continuously improving product

Demonstrate the value of, and encourage your staff's desire for continuous learning and curiosity

Create development plans for direct reports, including recommendations for training, market access knowledge expansion, and overall skill enhancement

Create a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involved

Respond to pressures of work volume and time requirements in a way that is consistent, appropriate, and positive for both you and the agency long-term

Communicate effectively and proactively with department heads regarding performance issues and opportunities for improvement

Encourage, and demonstrate, unity behind team and agency decision-making

By example and direct instruction, teach staff members to make clear, balanced, and effective decisions

Mentor and develop your staff to motivate them and help them to grow and excel in their roles

Analytical and Planning Abilities

Display, and serve as a model of, marketing curiosity and the willingness to push your own thinking and the agency's work in new directions

Lead the efforts to develop and articulate key points-of-view - internally and externally - relative to strategic/creative alternatives, client industries and issues

Demonstrate the capacity, and lead the agency's efforts, to identify key elements of an issue, problem or data set and be able to articulate a wide range of client and agency opportunities and implications

Make decisions that reflect "layers" of thought - enthusiasm, insight, caution, discretion - and a prudent balance of client and agency goals

Business Impact

Work with client to establish annual budget and staffing plan to best meet the needs of the client and the agency's revenue and profitability

Proactively initiate discussion, and address any anticipated variance from annual agency revenue goals

Identify and capitalize on specific opportunities for growth within existing client organizations

Be a steward of our clients' and the agency's revenue - avoiding unnecessary expenditures, acting to minimize errors, and negotiating required costs

Monitor staff development and satisfaction to ensure retention of key staff members

Lead or participate in business development efforts

Monitor/manage overall financial health of the account including ensuring timely completion of timesheets and efficient use of resources

Additional Responsibilities

Communicate effectively and professionally both internally and externally

Demonstrate good problem-solving and interpersonal skills

Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately

Remain calm despite high pressure situations

Project a professional, positive attitude toward peers and clients within the department and the agency

Foster a positive and inclusive team atmosphere demonstrating respect for all regardless of title or level

Foster senior level partnerships with creative/account colleagues

Act as a positive role model for agency at client and industry events

Management Responsibilities

Assign work to ensure project deadlines are met

Provide constructive and direct ongoing feedback to direct reports

Evaluate performance of direct reports and complete and deliver performance reviews

Help managers on team(s) to manage, mentor, and resolve staff issues including performance, personal presentation, and internal interactions

Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts

Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures

Senior Vice President Responsibilities

Act as an advocate of Omnicom Health Group; make decisions with the Agency's and employees' best interest in mind

Uphold the Company Values in all decisions and interactions

Provide leadership within their department as well as across the Agency

Proactively provide suggestions that impact agency policy and operations and enhance the overall work environment

Present a professional and positive image of Omnicom Health Group both internally and externally

Identify, recruit, train and develop talent

Motivate direct reports, and act as a mentor to all within

Qualifications:

College degree, preferably in marketing, advertising, communications, or science/medicine

9 years Agency or comparable experience

5 years of supervisory experience
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