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In Room Dining Manager

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FAIRMONT

2024-10-04 18:44:28

Job location New York City, New York, United States

Job type: fulltime

Job industry: Hospitality & Tourism

Job description

Job Description

Our guests are always at home at Fairmont Hotels & Resorts - and their In Room Dining experience is no exception. Your leadership strengths as Manager, In Room Dining ensure successful operations and the consistent delivery of not only memorable cuisine, but also of outstanding guest service.

Reporting to the Assistant Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Lead and manage the In Room Dining team and ensure service standards are followed

Must be able to multi-task is a high work paced environment.

Check food orders for accuracy and quality

Ensure IRD staff work in full uniform and meeting Hotel grooming policy.

Work with hotel leadership on creativity of special amenities and alike

Monitor and react to all department issues with urgency and professionalism.

Address guest concerns at a five star level

Consistently train Colleagues to help improve overall service and standards

Complete weekly, monthly Forbes five star audits and LQA audits

Balance operational, administrative and Colleague needs

Conduct regularly scheduled departmental meetings

Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices

Have full knowledge of all In Room Dining menus

Manage the departmental budget

Follow outlet policies, procedures and service standards

Follow all safety and sanitation policies when handling food and beverage

Assist in other outlets as needed

Other duties as assigned

Compensation: $90,000 - $95,000 per annum

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