Manager, Operations Food

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Job description

Job Description

Responsible for the implementation of primary goals, operating plans, policies, and short- and long-range objectives for the business unit.

Ensures that the Quality Management System is implemented and maintained in accordance with the ISO 17025 standard

Is knowledgeable of the scope of all processes under his/her supervision

Maintains records and manages all aspects of testing activities

Facilitates operational concerns

Coordinates purchasing requests

Manage operations to maintain or improve efficiency and quality of laboratory

Ensures accurate and consistent testing procedures

Hires personnel and oversees all employee related issues

Determines technical training needs of personnel

Conducts employee performance reviews and provides ongoing guidance for continued employee development

Maintain a fair and positive work environment

Represents organization to major customers, government agencies, and the public

Communicate operational difficulties and delays to Client Service Department

Communicate necessary changes or information to department personnel.

Responds to customer inquiries and provides professional advice

Ensures that all health and safety regulations are followed

Contribute to and maintain an active safety program for all departments

Organize and maintain documentation of all laboratory quality activities

Report on the performance of the Quality Management System to senior management for review and as a basis for improvement of the system.

Ensure compliance to ISO 17025 standards are maintained

Performs other duties as assigned.

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

Provides guidance and/or leadership to others, including indirect reports, peers, or managers

Has hiring and terminating responsibilities

Supervises others

JOB COMPLEXITY

Ability to provide authoritative opinions in the area of expertise and finds new and innovative ways of improving production efficiencies.

Work toward continuous improvement in production and to improve efficiency without compromising data quality.

Solves day-to-day production and process problems, providing technical and operational leadership and guidance to all staff.

Interprets, evaluates and analyzes problems that do not conform to established practices and precedents. Requires creativity within prescribed limits in developing new ideas or techniques to resolve problems. Knowledge in a technical field/discipline or profession.

IMPACT OF DECISIONS

Decisions on the day-to-day operation of the branch have significant impact on the customer satisfaction with respect to testing results, timeliness of data and on-going relationships.

Responsible for the financial budget of the branch and to the overall revenue and local contribution of the business line.

Ineffective actions with respect to health and safety and quality could have a negative and costly impact to the branch and business line.

Actions and decisions of the position have clear impact on a number of departments (results, schedules, performance) with direct potential impact on customers.

ANALYTICAL THINKING/PROBLEM SOLVING

Identify and implement process improvements to improve efficiency and add capacity.

Identify the root cause for non-conformances and implement sound corrective actions.

Provide technical input for customers.

Position requires independent thinking within company policies, procedures and standards available to accomplish objective. Recommended policy decisions are subject to managements' review prior to implementation. The responsibility of "what -todo" is distinctly stated; the "how-to" achieve the objective is largely determined by the employee's own judgment.

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