Representative Customer Service Skilled

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Job description

Description:

Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products.

Follow standardized process to ensure 100% quality for all orders.

Accountable for all record-keeping as appropriate and in accordance with Client specifications.

Understands, interprets and explains detailed information of printed material and processes.

Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.

Maintain continual positive attitude, builds relationships and fosters teamwork.

Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.

Flexibility in responding to new and rapidly changing situations and environment.

Demonstrates an understanding of how decisions impact customers and markets.

Participates in the creation and continuous improvement of standardized work.

Job Requirements:

High school diploma or equivalent required.

0-2 years relevant experience required.

Prior understanding of customer service and order entry preferred.

Local candidates preferred Kalamazoo/Portage Area

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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