SUPERVISOR OF PHARMACY TECHNICIANS

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Job description

Job Description Summary

South Shore Health is the largest not-for-profit, independent health system in Southeastern Massachusetts. South Shore Hospital, part of South Shore Health, is the leading provider of emergency, acute and outpatient care, with the only designated Level II Trauma Center in the area. Under the direct supervision of the Pharmacy Operations Manager, performs a wide variety of technical, supervisory and training functions related to the department's sterile and non-sterile compounding programs and technician facilitated medication distribution workflows. Responsible to maintain safe and appropriate technician staffing levels. Assists the Pharmacy Operations Manager with daily operations of the department by directing technicians to support distributive functions, managing projects to improve patient care quality & safety and workflow efficiency. Oversees the department's compounding programs. Implements and monitors organizational and department policies while supporting regulatory compliance (DPH, JCAHO, State Pharmacy Board, etc.) Performs all duties and responsibilities of staff pharmacist if needed. Performs duties of the Operations manager in their absence. Maintains a positive work environment.

Job Description

ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions that the person in the job is held accountable for. Following are the essential functions of the job.

1. Supports organizational and departmental goals by scheduling adequate, appropriately trained technician staff per staffing plan and workload. Responses to changes in demand, acuity and special circumstances to assure quality pharmacy services by delegating, prioritizing and coordinating pharmacy technician workflow.

2. Supervises all aspects of technician work across the organization. Provides leadership and directs technician based patient care service programs.
Maintains good relationships with all pharmacy colleagues to facilitate the communication of new policies, procedures and regulatory matters. Motivates, directs, organizes and coordinates our technician colleagues.

3. Maintains documentation and quality records related to our sterile and non-sterile compounding program (equipment calibration and maintenance, training, deviation and complaint investigation, environmental monitoring, clean room certification, sterility tests, aseptic technique qualifications, and media fill process validations, etc.) and supports internal and external audits.

4. Evaluates the work performance of our technicians and makes recommendations for hiring, promotion, demotion, transfer and other actions including disciplinary actions and termination. Responsible for the timely completion of annual performance appraisals of assigned staff. Maintains appropriate documentation and employee files to support these responsibilities.

5. Confronts and resolves problems including issues related to the distribution, dispensing and procurement of medication or pharmacy supplies, staffing or policies and procedures.

6. Recommends appropriate changes to support goals and mission, increase efficiency, and decrease expense. Contributes to and supports fiscal management of department; assures proper utilization of organization's financial resources.

7. Maintains up to date, working knowledge on the state and federal regulations related to the practice of pharmacy with a specific focus on pharmacy compounding.

8. Provides oversight and assists in the orientation and training of new technician colleagues. Assesses competency and implements and monitors training programs to ensure all new technicians provide the highest quality care to our patients. Maintains documentation related to training and competency. Assures ongoing competency on an annual basis.

9. Performs all functions and responsibilities as described in the staff pharmacist job description. Maintains a presence in pharmacy work areas.

10. Maintains good relationship with all pharmacy staff members to facilitate the communication of new policies, procedures and regulatory matters. Motivates, directs, organizes and coordinates all staff. Provides opportunity for staff input and feedback. Communicates important issues to pharmacy management team. Works with clinical colleagues to coordinate distributive services with clinical services. Supports department initiatives to expand the role of pharmacy services in patient care activities. Mentors staff in developing positive relationships with nursing and medical staff.

11. Participates in pharmacy program and policy development. Makes recommendations for improvements and changes for delivery of pharmacy services. Considers input/feedback from pharmacy staff, nursing, medical staff, and hospital administration when making recommendations. Contributes to the creation and implementation of the departmental strategic plan.

12. Maintains an orderly, clean, and safe work environment. Minimizes work related risks.

13. Responsible for department's operational excellence; assures department delivers quality services in accordance with applicable policies, procedures and professional standards

14. Technology - Embraces technological advances to work processes and practices.

15. Safety Awareness - Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment.

16. Knowledge of Local, State and Federal regulations regarding the practice of pharmacy; including but not limited to DPH, DEA and JCAHO. Strong professional, organizational, computer, communication and interpersonal skills. Strong perception of pharmacy distributive services and knowledge of pharmacy computer and automation systems.

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