Field Service Engineer

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Job description

Position: Field Service Specialist

Country: US

Department: Field Service

Reports to (Level): Management

Position Summary

The Field Service Specialist is a remote-based position requiring overnight travel up to 80% of the week. This position is key to the success of the organization. Trained on various diagnostic instrument platforms; adapting quickly to changing conditions, troubleshooting problems thoroughly, using discrete pieces of information to form a complete picture, and ensuring the customer is delighted with the service provided; are the pillars of success in this position.

Primary Responsibilities

• Install, maintain, repair and support instruments on all levels HW, SW and applications
• Maintain and develop positive relationships with customers
• Assist in the development and maintenance of reference customers
• Assist in meeting/exceeding sales targets while maintaining high customer satisfaction
• Actively promote and sell Field Service products
• Utilize the oneservice Mobile Solution to input and provide information that will increase effectiveness
• Utilize all available tools such as Service Reports, Spare Part & Service Manuals, Partner Service Information, internal service information etc.
• Give active feedback to Sales, Global Product Support and your team/management
• Manage effective available time and resources
• Provide cross-border/district/region support when required
• Positively represent oneservice in front of the customer, be a good example!
• Frequent periods of walking, standing, kneeling, working in various climates, travel via plane/train/car, and the ability to lift up to 50 lbs. required

Primary Position Requirements

Education:

• Technical and/or Scientific degree/education in Electronics, Engineering or Life Sciences and reasonable product knowledge within the Life Science, Diagnostics or Medical Equipment industry /markets preferable
• High school diploma or GED and technical certificate (e.g. electrician, biomedical engineering, computer science, avionics, fluidics, automation, robotics) minimally required.
• Demonstrated work-based experience in technical areas, miliary background, or similar equivalent preferred.

Experience:

• Min of 3 years' service and support experience in a comparable position within the after-sales service business in the Life Science, Diagnostics or Medical Equipment industry/markets, or equivalent experience maintaining instrumentation in the above fields
• Proven work experience in developing customer relationships
• Minimum commercial skills
• Valid driver's license and Passport and willingness to travel, national and internationally

Interpersonal skills:

• Good written and verbal English language communication skills
• Good interpersonal skills
• Ability to work both independently and in a structured working environment

Supervisory Responsibilities:

• Does not supervise employees

Travel:

• Extensive overnight travel required (>75%)

Compensation details: 36-40 Hourly Wage

PIb97b390a337f-6921

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