Loan Operations Processor

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Job description

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

The Loan Operations Processor supports all lines of business by booking and servicing new and existing loans (HELOC/BLOC) and credit cards. The ideal candidate is very detail oriented and views their work as their self-portrait. The Loan Ops Processor possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure. The Loan Ops Processor brings direct experience in the area of loan servicing and is willing to support teammates so that the entire group succeeds.

We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.

Essential Duties and Responsibilities:

• 30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements and/or OE).
• 30% Service Quality: Provides excellent customer service and meets quality/accuracy standards (measured by Service Level Agreements, customer feedback, error reports)
• 20% Lives our company values, embraces change and ensures an inclusive, positive work climate.
• 20% Responsible for assessing risk and complies with all policies and procedures.

Areas of responsibility include:

• Responsible for performing various types of maintenance on accounts.
• Review set up requests and book credit card accounts.
• Completing daily reports.
• Maintain compliance with policy and procedures.
• Responsible for all other duties as assigned.

Knowledge:

• Understanding of various consumer or commercial loan documents, procedures, policies, and regulations. Knowledge of consumer or commercial loans required - an understanding of both is preferred. Familiarity with loan and servicing systems such as FDR, ARX, BPM and SharePoint.

Abilities:

• To handle multiple tasks and prioritize
• To work with little supervision but know when to ask for help
• To maintain a positive working relationship with internal business partners and teammates
• To take a systematic approach to organizing work
• To coach and train others

Skills:

• Impeccable customer service and customer centric focus
• Problem-solving skills
• Ability to identify the root cause of a servicing issue
• Excellent verbal and written communication skills
• Strong keyboarding / data entry ability
• Proficient computer skills, especially Microsoft Office applications
• Attention to detail and ability to identify potential issues

Education and/or Work Experience Requirements:

• High school diploma or GED required
• College degree preferred
• Excellent computer proficiency (MS Office - Word, Excel, and Outlook)
• Bachelor's degree preferred or high school diploma with some operations experience.
• Experience preferred in financial industry or consumer or commercial lending.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Hours:

• Monday - Friday
• 8:00 AM - 5:00 PM

About Us:

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights:

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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